Microsoft Dynamics 365 and Power Platform 2021 Release Wave 1 – ask Synergy Software Systems.

April 12th, 2021 by Stephen Jones No comments »

Microsoft Dynamics 365 follows a continuous release cycle, which means that updates are automatically applied to Dynamics 365 Online environments. Throughout the year, there are ongoing minor updates for bug fixes and performance improvements that happen in the background. There a two major releases every year: Wave 1 in April and Wave 2 in October.

The 2021 Wave 1 Release will affect Dynamics 365 and Power Platform customers. This update does not apply to on-premise customers.

Key features coming to Dynamics 365 and the Power Platform

Microsoft Dynamics 365 Sales

  • An intuitive mobile experience that offers quick and easy access to information, in real-time.
  • Collaboration with Microsoft Teams – Create activities or notes on a Dynamics 365 record from the context of a Microsoft Teams message, Access contextual list of Microsoft Teams channel and chats from within Dynamics 365, Engage in a Microsoft Teams chat from within Dynamics 365
  • Seller KPIs and manager dashboards
  • New pipeline manager workspace
  • Improvements to forecasting and predictive scoring

Read more: https://docs.microsoft.com/en-gb/dynamics365-release-plan/2021wave1/sales/dynamics365-sales/planned-features

Microsoft Dynamics 365 Marketing

  • New set of built-in analytics dashboards and cross-journey insights to improve results and achieve business goals
  • Revamped email editor, bringing a completely new way of creating engaging and relevant content
  • More channels, power, and ease to reach your customers with the right messages – Deliver push notifications to any Android or iOS app, Create and send SMS messages to any mobile phone, Search and manage your digital assets with a new centralised asset library
  • Deeper personalisation to engage your customers – Participant engagement-based communication for online events powered by Microsoft Teams, Use customer journeys to target leads in addition to contacts

Read more: https://docs.microsoft.com/en-gb/dynamics365-release-plan/2021wave1/marketing/dynamics365-marketing/planned-features

Microsoft Dynamics 365 Customer Service

  • Customer Service workspace – an omnichannel, multisession, multi-app experience that supports intelligent work classification and enhanced routing capabilities
  • Collaborate with organisational contacts within Dynamics 365 using Microsoft Teams
  • Improved embedded analytics for customer service managers
  • Enhanced Knowledge management
  • Improved user experience through email

Read more: https://docs.microsoft.com/en-gb/dynamics365-release-plan/2021wave1/service/dynamics365-customer-service/planned-features

Microsoft Dynamics 365 Customer Voice

  • Pause and resume survey
  • Survey reminders
  • Auto prefill answer
  • Integration with Dynamics 365 Marketing Customer Journey
  • Personalise survey
  • Over-survey management

Find out our top 10 new features coming to Customer Voice: https://www.pragmatiqsolutions.co.uk/blog/new-releases/new-features-coming-soon-to-dynamics-365-customer-voice/

Read more: https://docs.microsoft.com/en-gb/dynamics365-release-plan/2021wave1/customer-voice/dynamics365-customer-voice/planned-features

Power BI

  • Quick create
  • Sharing links for Power BI reports
  • Data lineage, impact, and API enhancements

Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-bi/planned-features

Power Apps

  • Improved apps discovery and selection in Power Apps mobile
  • Model-driven app adds in-app notifications
  • Improved navigation in model-driven apps
  • Enabling remote work with deep integration to Microsoft Teams
  • Export documents to PDF from a canvas app
  • Duplicate detection Unified Interface experience

Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-apps/planned-features

Power Apps Portals

  • Use Power Apps Portals Studio and Portal Management app to configure Power Apps portals.
  • Unlock advanced Portal customisations using professional developer capabilities and familiar toolsets

Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-apps-portals/planned-features

Power Automate

  • Trigger flows when a Microsoft Dataverse action is called
  • Search records in Microsoft Dataverse using relevance search
  • Manage solution-based flows
  • Improved onboarding experiences for new users
  • Connect to desktop flows without the on-premises data gateway
  • Power Automate Desktop inclusion with Windows

Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-automate/planned-featureContact UsNN

Ramadan 2021 – change to working hours

April 12th, 2021 by Stephen Jones No comments »

 The start date of the holy month depends on the sighting of the Moon because the Islamic calendar is based on the lunar cycle. The Moon-sighting committee – a group of astronomers, court officials and advisers from the country’s Islamic authority – typically convenes after maghrib, or sunset, prayers on the 29th day of Sha’ban to look for the new crescent moon. The holy month of Ramadan will start when determined by the UAE Moon-sighting committee which is  to meet on Monday. So the first day is expected to be Tuesday  If they see it, then Ramadan begins the following day. If not, Sha’ban will last 30 days and Ramadan will begin thereafter.

Ramadan is the ninth and holiest month of the Islamic – or Hijri – calendar. It is also believed to be the month the Quran was revealed to the Prophet Mohammed. Muslims fast from sunrise until sunset every day of the month, which is typically either 29 and 30 days. As well as abstaining from food and drink, Ramadan is also a time when Muslims strengthen their faith through prayer and increased recitation of the Quran.

Piety increases during the final 10 days, when Laylat Al Qadr is believed to fall. That night is believed to be when the Quran was revealed to the Prophet Mohammed.It is traditionally celebrated on the 27th night of Ramadan but its exact date is unknown. The rewards for acts of worship carried out on this night are said to be more than the rewards of 1,000 months of worship.

Ministries and other federal institutions will be open from 9am to 2pm during Ramadan.

Synergy Software Systems and Deyafa Systems offices will be open for support calls from 9-4 Sun-Thu during Ramadan. Outside those hours there will be minimal staffing.

Some general Ramadan Do’s and Don’ts

DO… make the most of the community spirit. Say ‘Ramadan Kareem’ to friends and colleagues, introduce yourself to those neighbours you’ve always meant to say hi to, organise an after-work iftar, and catch up with friends and family.

DO… understand that many locals become night owls. Everything happens later during Ramadan. Malls are open past midnight and suhoors go into the early hours. Similarly email responses may take longer as will processing visas, or just about any other government business transaction

Demos are not likely to overrun at end of day

DO… your bit for a good cause. Ramadan is a good time to put your money where your mouth is. The UAE has a wide range of charitable and volunteering organisations.

DON’T… forget the ‘rules. If you’re not a Muslim, then they still apply – you’re still expected to be respectful. It’s frowned upon to dress inappropriately, eat, drink or smoke during daylight, play loud music or swear in public. At the very least these things are frowned upon and will cause discomfort to others, and at worst you may find yourself in trouble with the police or fined.

DON’T… lose your patience. Working hours are likely to be shorter (and perhaps a little less productive), those who are fasting tend to be tired, and the UAE’s roads will be more hectic at times. Remember that Muslims may be fasting for more than 14 hours a day.

Do Exercise caution: large crowds gathering to break their fast can be targets for extremists,. Always be aware of your surroundings especially when travelling . outside of the UAE. Also be aware that common thieves and professional beggars also target charitable alms givers during Ramadan and Eid

A set of mandatory guidelines for worshippers attending prayers across mosques in Dubai during the holy month of Ramadan, have been announced. The Islamic Affairs and Charitable Activities Department in Dubai (IACAD) said that Isha and Taraweeh prayers can be performed in mosques, as long as worshippers observe precautionary guidelines, including wearing of face masks and maintaining physical distancing.

Dr. Hamad Al Sheikh Ahmed Al Shaibani, director general of IACAD, said: “Crowding in the mosques or its precincts is strictly prohibited. The duration of prayers remains the same as previously announced. However, Isha and Taraweeh prayers are capped at 30 minutes (including Azan and Iqama). Mosques will be closed immediately after Taraweeh prayers are completed.”Al Shaibani further said that the guidelines for worshippers during Ramadan are part of measures directed by Dubai’s Supreme Committee of Crisis and Disaster Management. All mosques in Dubai will be frequently sterilised throughout the day during Ramadan to ensure safety and prevention, he added.

The maximum duration of both prayers in mosques has been capped at 30 minutes. Worshippers praying in mosques must bring their own prayer mats, and must strictly avoid handshakes and any other physical greetings that breaches physical distancing protocols. They must also maintain a safe distance from other worshippers as guided by floor stickers.

Lectures and seminars in mosques remain suspended. However, worshippers have the option to virtually attend lectures. Worshippers are also advised to read the Quran through smart devices inside the mosques. The department will evaluate the situation before making a decision on Qiyam-ul-layl (late night prayers) performed during the last ten days of Ramadan. The Supreme Committee will be updating its guidelines in this regard, official news agency WAM reported. Organising Ramdan, Iftar and donation tents and Iftar tables is strictly prohibited. Donations should be channeled through accredited charity organisations in Dubai.

Meanwhile, general guidelines for praying in mosques include: –

  • The mosque will remain open from the time of azan until the end of obligatory prayer.
  • Maximum duration of Isha and Taraweeh prayers in mosques is capped at 30 minutes.
  • Isha prayers will be held five minutes after the azan.
  • The mosque’s doors will be kept open from the beginning of the azan until the end of congregational obligatory prayer.
  • Performing a second congregational prayer or praying alone after the completion of main prayers is not permitted; worshippers must avoid crowding.
  • All mosques will close immediately after the prayers.
  • The distribution of food or any other items such as face masks at the entrance of the mosque is strictly prohibited.
  • Individuals with chronic illnesses or compromised immunity are advised not to pray in mosques and avoid crowds.
  • Intensive inspections will be conducted to ensure strict adherence to precautionary guidelines during Ramadan; violators will face penalties.

The UAE reported 1,883 Covid-19 cases on April 7, raising the nationwide toll to 476,019.

Eid Al Fitr is the annual three-day celebration after the last day of the Islamic month of Ramadan to Shawwal 3. It’s been predicted that Eid al Fitr could fall on May 13

 سائلين الله عـز وجـل أن يرزقكـم فيه مغـفـره ورحمه وعتق من النار.

May all your prayers be answered

End of life for versions 7.2, 7.3, 8.1 of Dynamics 365 Finance + Operations (on-premises) – call Synergy Software Systems

April 9th, 2021 by Stephen Jones No comments »

This is for all organisations who are running an out-of-date version of Microsoft Dynamics 365 Finance + Operations (on-premises) or that are maintaining respective environment slots and projects with an out-of-date version in Dynamics 365 Lifecycle Services (LCS). The lifecycle policy for this product contains the product versions which are no longer supported by Microsoft.

In the near future, Microsoft will retire those application and platform versions that have expired according to its lifecycle policy and will remove those from LCS. This will impact your organization because you will no longer be able to deploy or service the affected on-premises environments. Therefore, we strongly recommend that you upgrade to the latest release of Finance + Operations as soon as possible.

Outgoing versions of Finance + Operations require Azure Service Fabric version 6.x, which is already out of support. There is no guarantee that your Finance + Operations system will continue to function if you upgrade the Service Fabric version on the hosting system.

The following expired application releases will be removed by May 31, 2021: “July 2017” (7.2), 7.3, and 8.1.

We would like to help you get your environments up to date. If you would like to engage with us on the best way to move forward to help you get your environments up to date, please reach out!

Options:. We can help you to upgrade to the latest version of Finance + Operations (on-premises), or to transition to the online version of Dynamics 365 Supply Chain Management, or even to take advantage of the new hybrid topology for Supply Chain Management, which offers distributed workload execution in the cloud and on the edge.

For version 8.1, upgrading to the latest release is straightforward because that version includes the upgrade capability provided under the One Version initiative.

If your on-premises system is release 8.1 or earlier we strongly recommend that you act as soon as possible. :

  • Versions 7.2, 7.3, and 8.1 are long past their support lifetimes, so Microsoft is no longer obligated to support these. Be aware that Microsoft will not be able to produce hotfixes for 7.3 builds after May 2021. They are already unable to produce hotfixes for versions 7.2 and 8.1.
  • Platform updates after PU41 may not work with version 7.3 and before.

If an environment is no longer in use, please then delete the environment slot, or project from LCS to stop receiving expiration notices.

Let’s work together to bring you to a modern version of Dynamics 365!

Critical Windows fix

February 14th, 2021 by Stephen Jones No comments »

A critical flaw was discovered in Windows 10 that could allow hackers to unleash a devastating attack on PCs and render the devices useless. Customers who have automatic updates enabled are automatically protected from these vulnerabilities.

Last week Microsoft released a set of fixes affecting Windows TCP/IP implementation that include two Critical Remote Code Execution (RCE) vulnerabilities (CVE-2021-24074, CVE-2021-24094) and an Important Denial of Service (DoS) vulnerability (CVE-2021-24086). The two RCE vulnerabilities are complex which make it difficult to create functional exploits, so they are not likely in the short term. We believe attackers will be able to create DoS exploits much more quickly and expect all three issues might be exploited with a DoS attack shortly after release. Thus, we recommend customers move quickly to apply Windows security updates this month.

The DoS exploits for these CVEs would allow a remote attacker to cause a stop error. Customers might receive a blue screen on any Windows system that is directly exposed to the internet with minimal network traffic.

It is essential that customers apply Windows updates to address these vulnerabilities as soon as possible. If applying the update quickly is not practical, workarounds are detailed in the CVEs that do not require restarting a server. These three vulnerabilities are unique and require separate workarounds depending on the exposure of an affected system; however, they can be thought of in terms of Internet Protocol version 4 (IPv4) and Internet Protocol version 6 (IPv6) solutions.

The IPv4 workaround simply requires further hardening against the use of Source Routing, which is disallowed in Windows default state. This workaround is documented in CVE-2021-24074 and can be applied through Group Policy or by running a NETSH command that does not require a reboot. The IPv6 workarounds are documented in CVE-2021-24094 and CVE-2021-24086, and require blocking IPv6 fragments, which may negatively impact services with dependencies on IPv6.

It is important that affected systems are patched as quickly as possible because of the elevated risk associated with these vulnerabilities, and downloads for these can be found in the Microsoft Security Update Guide.

Microsoft 365 apps and services will no longer support IE 11

February 3rd, 2021 by Stephen Jones No comments »

Last August Microsoft announced that Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE 11) by August 2021

Since November 30, 2020, the Microsoft Teams web app no longer supports IE 11.
To access Microsoft Teams, use the desktop app or a supported modern browser like the new Microsoft Edge.

Beginning August 17, 2021, the remaining Microsoft 365 apps and services will no longer support IE 11.
This means that after the above dates, customers will either be unable to connect to Microsoft 365 apps and services on IE 11 or have a degraded experience – new Microsoft 365 features will not be available or certain features may cease to work when accessing the app or service via IE 11.
This change will be difficult for some users,

Customers have been using IE 11 since 2013 when the online environment was much less sophisticated than the landscape today. Since then, open web standards and newer browsers—like the new Microsoft Edge—have enabled better, more innovative online experiences.

Respecting investments in IE 11 web apps
IE 11 isn’t going away1and customers’ own legacy IE 11 apps and investments will continue to work. Customers may have made business-critical investments in IE 11 legacy apps and those apps are still functioning. While bridging between modern and legacy apps, many customers may have no choice but to rely on a two-browser workaround of using IE 11 alongside a modern browser. However, with the new Microsoft Edge and Internet Explorer mode, customers don’t need an awkward workaround of one browser for some app,s and another for other apps. They can standardize on one browser and seamlessly experience the best of the modern web in one tab while accessing a business-critical legacy IE 11 app in another tab – all housed within the new Microsoft Edge.

With native integration in Microsoft management, security, and productivity tools, we recommend the new Microsoft Edge to address customers’ compatibility and secure remote work needs. Microsoft Edge has SmartScreen built-in and has the highest-rated phishing and malware protection as measured by two independent studies. We will Microsoft engineers are ready to help customers in case they run into compatibility issues. For more information, see the ‘Help is available’ section below.

Note: Using Internet Explorer mode in the new Microsoft Edge will not help to extend IE 11 access to Microsoft 365 apps and services beyond the dates listed above. Microsoft 365 apps and services will stop supporting IE 11 on the dates listed.

Microsoft Edge Legacy makes way for the new Microsoft Edge
The new Microsoft Edge is a browser built on the Chromium open source engine with the latest in Microsoft enterprise capabilities. Since its release in January 2020, millions of users have upgraded their home and work browsers to the new Microsoft Edge. Additionally, new devices and future Windows feature updates (starting with Windows 10, version 20H2) will contain the new Microsoft Edge.

Microsoft is ending support for the Microsoft Edge Legacy desktop app on March 9, 2021.
After March 9, 2021, the Microsoft Edge Legacy desktop app will not receive new security updates.

We recommend that customers first read the detailed Microsoft article about how to plan for deployment. The article guides customers through key questions and offers a path forward for major steps in the transition to the new Microsoft Edge.

Next, customers determine what type of support you may need..
Customers with Microsoft Unified Support can reach out to Microsoft for t hat support service for help transitioning to the new Microsoft Edge.

Microsoft FastTrack is available at no additional charge to customers with 150 or more paid seats of Windows 10 Enterprise. To get started, submit a Request for Assistance through the FastTrack site.

For those customers who prefer to get started on their own, there are self-guided deployment and configuration materials, complete with a series from Microsoft Mechanics, ready on our Docs site.

App Assure
It is natural for customers to be concerned about compatibility when it comes to business-critical apps and sites.. The App Assure promise is this: if customers’ web apps and sites work on IE 11, supported versions of Google Chrome, or any version of Microsoft Edge (including Microsoft Edge Legacy), those web apps and sites should work on the new Microsoft Edge.

If not, then they can contact App Assure for remediation support here or by email (ACHELP@microsoft.com).

Assistance is provided in Traditional Chinese and Simplified Chinese (support specialists speak Mandarin only), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), and Spanish.

To learn more about the new Microsoft Edge, customers can view the How to Get Started End User Guide.
( Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed.)

Hg Invests in Prophix – ask Dubai partner Synergy Software Systems

January 22nd, 2021 by Stephen Jones No comments »

Hg Invests in Prophix to Continue to Scale the Business and Invest Further in Product and Technology

Mississauga, Canada; New York, USA and London, UK –

Prophix, a global leader in Corporate Performance Management (CPM) software, today announced an investment from Hg, a leading global software investor. Hg’s investment is expected to accelerate and scale Prophix’s growth and fund further development of its product capabilities.

Prophix employees and management will participate to acquire the company alongside Hg, who will hold the majority investment. This will allow staff to benefit more directly from the organization’s ongoing growth.

Founded in 1987 a, Prophix is CPM software serves mid-market companies across multiple industries worldwide, providing planning, budgeting and financial reporting software into the ‘office of the CFO’. Prophix’s software hlps organizations to improve their financial reporting capabilities, while also standardizing and streamlining the budgeting process to generate significant ROI through a faster time to close, reduction in budgeting errors and an ability to reforecast in a more agile way.

Prophix has over 1,600 customers, and one of the highest industry-leading retention rates and best-in-class customer NPS.

Alok Ajmera, Chief Executive Officer of Prophix, said: “Our journey so far has shown us that there is still so much to play for in our industry. We have significant ambitions for the business and Hg’s investment and operational experience in software will help us reach these goals. We will look to serve our customers better than ever before, as we invest further in our sales and marketing functions, further our R&D capabilities, accelerate our transition to the cloud and look to scale our business across several regions, including in Europe. Hg has successfully helped businesses to accomplish these goals many times over and we’re excited to tap into some of this experience to unlock our full potential.”

Paul Barber, Founder and Executive Chairman of Prophix, said: “This is a really momentous announcement for the team at Prophix and we warmly welcome Hg as a key strategic partner today. It has been an incredible journey to date, and I am so grateful to the enormous talent that has seen us get to this stage. Together with Hg we will move forward with an unstoppable team and a very bright future for the business.”

This partnership with Prophix reinforces Hg’s focus on mission critical B2B software sitting at the intersection of Hg’s experience in ERP and Tax & Accounting. .

Jonathan Boyes, Partner at Hg, said: “Prophix sits right at the heart of a universe that we have been investing in for almost two decades. This means that we recognise high-quality when we see it and Prophix falls firmly into this category. Prophix is a great business run by an impressive team. They have created a best-in-class cloud product that serves a very satisfied customer base, with a huge runway for further growth. We’re really excited about joining the team.”

Ben Meyer, Partner and co-lead of Hg’s New York team, said: “We see significant growth opportunity from the continued adoption of CPM software by mid-market organizations, as the need for real-time financial information and the ability to budget & reforecast in a more agile way becomes increasingly important. Prophix is positioned incredibly well to benefit from this trend, which is a testament to the successful efforts of Paul, Alok and the rest of the Prophix team. We look forward to partnering with Alok and his team to help the company continue to realise its future growth potential.”

The New Dynamics 365 Project Operations – ask Synergy Software Systems, Dubai

January 16th, 2021 by Stephen Jones No comments »

Almost a year ago, Muhammad Alam, Corporate Vice President Dynamics 365, shared the vision for a better product for project and service based businesses and industries. In March, Gurkan Salk was named the new General Manager for Project Operations at Microsoft.

Users of Dynamics 365 Project Operations often ask for a better way to collaborate in Microsoft Teams, and a new app experience has now arrived. (December 2020)

There are many ways in which Teams can be used to boost collaboration and efficiency while reducing reliance on email.
Add the Dynamics 365 App to Teams and use Project Operations inside Teams.
There is no need to step out of Teams for anything related to Dynamics work.
This app in general is for all the Dynamics 365 apps built upon Dataverse and the Power Platform, be it the Sales app, Customer Service, Project Operations, or others.
The benefit of working with Project Operation within Teams is the improved collaboration as project execution is in process. Many of the workflows of a typical project require constant email correspondence. That work can now be done via Teams, keeping inboxes clean and ensuring the right people stay informed.

Extended Events – Security Issue – SQL Server 2019, 2017, 2016, 2014

January 13th, 2021 by Stephen Jones No comments »

Microsoft has fixed vulnerabilities in Extended Events that “may cause code to run against the SQL Server process if a certain extended event is enabled.”

-KB 4583468 https://support.microsoft.com/en-us/help/4583468/kb4583468-microsoft-sql-server-elevation-of-privilege-vulnerability
and
– CVE 2021 1636, https://msrc.microsoft.com/update-guide/en-US/vulnerability/CVE-2021-1636
Lots of patching to do :
• SQL Server 2019 CU8 GDR
• SQL Server 2017 CU22 GDR
• SQL Server 2016 SP2 CU15 GDR
• SQL Server 2014 SP3 CU4 GDR
And there are GDRs for other patch levels too, like if you’re on 2016 but not on SP2 yet.

D365 Supply Chain Management: Customer Portal is Available

January 13th, 2021 by Stephen Jones No comments »

D365 Supply Chain Management: Customer Portal is now in Generally Available.

The Customer portal acts as a starting point for organizations to use Power Apps portals to build an externally facing website that uses data from their Supply Chain Management installation. It helps organizations connect dual-write, Supply Chain Management, and Power Apps portals.

What is the Customer portal?
Modern supply chain systems rely on integration. They require that inventory, customer demand, and sales departments be integrated instead of residing in separate silos. The Customer portal helps organizations that run Microsoft Dynamics 365 Supply Chain Management enhance this integration and more effectively keep their customers informed.
The Customer portal template has all the customization capabilities that the portals feature of Power Apps offers. The template can easily be modified to represent the company’s brand, add increased functionality, and change the user experience. All the functionality that the template offers out of the box can be modified as desired.By itself, the template isn’t expected to be completely functional. It just serves as an enabler for customers who want to create an externally facing website so that enterprise customers can engage with data from Supply Chain Management.

The Customer portal documentation is directed at admins, customizers, and system integrators who will set up the Customer portal for a Supply Chain Management installation. It uses the terms customer and user to describe people who are customers of the organization that is running Supply Chain Management, and who will use the final portal itself.

Who should use it?
The Customer portal is designed for companies that run Supply Chain Management and have these characteristics:
• They want to build an externally facing website that communicates order processing information (such as order status or account information) directly from their Supply Chain Management system to their enterprise customers.
• They are transitioning from Dynamics AX 2012 to Supply Chain Management and previously used the AX 2012 Customer self-service portal.
The following types of organizations are not good candidates for implementing the Customer portal:
• Companies that want to build a website for non-enterprise customers. These companies should consider creating a Dynamics 365 Commerce e-commerce website.
• Companies that are already using an existing Power Apps portals website for a similar purpose. These companies won’t receive any additional benefits from the Customer portal. The Customer portal is delivered as a template that acts as a guide and a starting point for customers who want to “connect the dots” between dual-write, Supply Chain Management, and Power Apps portals.

If you’ve already set up a website that serves this purpose, then you might not gain much value from using the Customer portal template to re-provision that website.

The Customer portal is provided as a Power Apps portals template. It depends on Power Apps portals and dual-write.

Power Apps portals is a feature that lets users create an externally facing website into which people from outside the organization can sign in . Little to no coding is required to make portals. The Customer portal is one of many Dynamics 365 portal templates that are available from Microsoft.

Dual-write is an out-of-box infrastructure product that provides near-real-time interaction between customer engagements apps and Finance and Operations apps. Dual-write provides bidirectional integration between Finance and Operations apps and Microsoft Dataverse. Therefore, it provides an integrated user experience across the apps. The Customer portal depends on tables that are synced with dual-write. Before data from Supply Chain Management can be surfaced in the Customer portal, dual-write must be enabled for all the appropriate tables.

(The Common Data Service was renamed to Microsoft Dataverse in November 2020)

What is the true cost of software development?

January 9th, 2021 by Stephen Jones No comments »

There ahs been much talk of both devops and citizen developers.
While these new paradigms are welcome and bring many benefits that does not mean that they replace other proven systems of software development.

There are reason why some consultancies quote significantly lower times to develop than other- usually tis lack of knowledge/awareness of what needs to be considered or they deliberately cut corners in areas like security, validation, documentation, testing, and so on.

If that sounds harsh then take a look a this recent post:
A report published last week by the Consortium for Information & Software Quality (CISQ) estimates poor software quality collectively cost companies in the U.S. an estimated $2.08 trillion in 2020.