Archive for the ‘Corporate Perfomance Management’ category

Quickly identify and fix your performance bottleneck

May 4th, 2021

Are you responsible for a busy SQL server, for example, the Finance Department’s systems, documentation management, CRM, BI, or a Web Server; perhaps a busy file and print server, or something else entirely.

Were you responsible for installing the application running the workload for your company? Is the workload business critical, i.e. TOO BIG TO FAIL?

Do users, or even worse, customers, complain about performance?

If you are responsible to keep the workloads running in your organization that would benefit from additional performance, please read on – even if you don’t consider yourself a “Techie”.

Windows and VMs are both factors of high latency that impacts performance.

Variables Affecting the Performance of the Applications

There are many variables that affect the performance of those applications. The slowest, i.e. the most restrictive of these is the “Bottleneck”. Think of water being poured from a bottle. The water can only flow as fast as the neck of the bottle, the ‘slowest’ part of the bottle.

In a computer hardware the bottleneck will almost always fit into one of the following categories:

  • CPU
  • DISK
  • MEMORY
  • NETWORK

With Windows, it is usually very easy to find out which one the bottleneck is in, and here is how to do it (like an IT Engineer):

  • To open Resource Monitor – click the Start menu, and type “resource monitor”, and press Enter. Microsoft includes this as part of the Windows operating system and it is already installed.
  • Notice the graphs in the right-hand pane. When your computer is running at peak load, or users are complaining about performance, which of the graphs are ‘maxing out’? This is a great indicator of where your workload’s bottleneck is to be found.
Resource monitor

What You Can Do to Improve Application Performance

Once you have identified your bottleneck – the slowest part of your ‘compute environment’ then, what can you do to improve it?

The traditional approach to solving computer performance issues is to throw bigger and more powerful hardware at the solution like an extra disk or a new laptop, or putting more RAM into your workstation, or on the more extreme end, buying new servers or expensive storage solutions.

How do you decide when it is appropriate to spend money on new or additional hardware, and when it isn’t. Well the obvious answer is; ‘when you can get the performance that you need’, with the existing hardware infrastructure that you have already bought.

You don’t replace your car, just because it needs a service or tuning?

Let’s take disk speed as an example. Look at the response time column in Resource Monitor. Open the monitor to full screen or large enough to see the data. On the Overview tab, open the Disk Activity section so that you can see the Response Time column.

Do it now on the computer you’re using to read this. (You didn’t close Resource Monitor yet, did you?) This shows the Disk Response Time, or , how long is the storage taking to read and write data? Of course, a slower disk speed = a slower performance, but what is considered a good disk speed or a bad speed?

Scott Lowe, has written a great post that you can read here…TechRepublic: Use Resource Monitor to monitor storage performance that perfectly describes what to expect from faster and slower Disk Response Times:

Response Time (ms). Disk response time in milliseconds. For this metric, a lower number is definitely better; in general, anything less than 10 ms is considered good performance. If you occasionally go beyond 10 ms, you should be okay, but if the system is consistently waiting more than 20 ms for response from the storage, then you may have a problem that needs attention, and it’s likely that users will notice performance degradation. At 50 ms and greater, the problem is serious.”

I hope when you check on your computer, the Disk Response Time is below 20 milliseconds. What about those other workloads that you were thinking about earlier. What’s the Disk Response Times on that busy SQL server, the CRM or BI platform, or those Windows servers that the users complain about?

Your Two Options

When the Disk Response Times are often higher than 20 milliseconds, and you need to improve the application performance, then it’s choice time and there are two main options:

  • Storage workload reduction software like DymaxIO™ fast data (Diskeeper®, SSDkeeper®, and V-locity® are now new DymaxIO fast data software). This tool will reduce Disk Storage Times by allowing much e of the data that your applications need to read, to come from a RAM cache, rather than be read slower disk storage. RAM is much faster than the media in your disk storage.
  • Contact us to trial this. You don’t even need to reboot.
  • If you have tried the DymaxIO software, and you still need faster disk access, then, it’s time to start getting quotations for new hardware. It does make sense though, to take a couple of minutes to install DymaxIO first, to see if that can be avoided. The software solution to remove storage inefficiencies is typically a much more cost-effective solution than having to buy hardware! A software solution to a software problem.

Improve Your Application Performance by Decreasing Disk Latency like an IT Engineer – call us to learn more 0097143365589

Snaplogic iPaaS now even better – ask Synergy Software Systems

April 29th, 2021

We’re excited to announce the ‘February 2021’ release of the SnapLogic Intelligent Integration Platform. In this release, there are a number of new Snap Packs: for Marketo and Hubspot. for Marketing Automation, for Microsoft Teams and Power BI for team communication and analytics rly, and OpenAPI to connect to any OpenAPI compliant endpoints.

There is also support for Azure Synapse analytics to our ELT capability. Platform enhancements include :

  • higher productivity through expanded Universal search,
  • platform notifications to Slack,
  • better reliability through Snaplex level scheduling, and more.

Hassle-free connectivity with NEW Snap Packs

New Snap Packs provide out-of-the-box connectivity to key enterprise endpoints.  For example the new Marketo and Hubspot Snap Packs allow you to connect seamlessly to these marketing automation systems. Easily manage marketing assets/campaigns or leads that enter your marketing funnel. While HubSpot Snap Pack supports CRUD (create, read, update, delete) operations, the Marketo Snap Pack allows you to do bulk operations on leads.

With these Snap Packs, quickly sync your assets and leads data across Marketing, Sales, and other functional areas and easily connect to event/survey applications such as Eventbrite, SurveyMonkey, or to Demand Generation tools such as Google Ads, Linkedin, and Analytics endpoints such as Microsoft Power BI and Tableau.

The  Microsoft Power BI Snap Pack is also new and allows you to connect your Power BI instance to hundreds of data sources to bring your data to life with live dashboards and reports. Visualize your data and share insights across teams or embed these in your app or website. The Snap Pack helps you to post, push datasets, read, and edit so that you can easily query data, create/bind entities, import files, and update entities.

For an organization that has a heavy investment in the Microsoft ecosystem, the next Snap Pack the new Microsoft Teams Snap Pack allows you to easily integrate your Microsoft Teams into your enterprise workflows for customers, employees, and teams. This Snap Pack supports accounts such as OAuth2 User, Application, and Dynamic accounts to adhere to your enterprise security standards. Use it to send messages, perform channel operations, and perform team operations. . 

Another key new Snap Pack with this release is the OpenAPI Snap Pack. Most API endpoints today adhere to the OpenAPI specification version 2 or 3. Leverage this Snap Pack to connect to any API endpoint with the published OpenAPI specification so that users can get all the needed documentation while they build their automated workflows. More efficiently connect to any generic endpoint without the need for specific Snaps.

Improved connectivity with other Snap Pack enhancements

Google Sheets Snap Pack now supports JSON based version 4 of the API rather than XML based version 3

Kafka Snap Pack updates now support reading/writing record headers and timestamps, provide option to choose one output document per batch. The later feature allows systems that don’t natively support streaming data to effectively work with Kafka messages by batching them together.

Amazon Redshift and Amazon SQS Snap Packs provide cross-account IAM support that allows organizations to trust and allocate roles with specific access privileges to specific groups or users.

Pushdown to any cloud data warehouse including Azure Synapse 

Over previous releases, Snaplogic has introduced ELT support for Snowflake, Redshift cloud data warehouses so that you can do both ETL and ELT on a single platform. The ELT support is extended to Azure Synapse with this release. With ELT for Azure Synapse, you can accelerate data loading into Azure Synapse to provide ultimate flexibility to transform data by use of all computing resources across SnapLogic and Azure Synpase, thus reducing TCO and enabling a faster time-to-value. 

With the SnapLogic platform yextract data from SaaS applications and databases with a vast number of Snaps. Once the data is in the staging area in Azure Cloud Storage, visually define data transformations, no need to write SQL. These visual transformations are converted into SQL statements and pushed to Azure Synapse for execution.

New features added to SnapLogic ELT make it easy to discover schema and SQL functions in the target cloud data warehouse. The platform provides suggestions for column names during LOAD, INSERT SELECT or MERGE INTO operations. The platform also provides SQL function suggestions when working with your target cloud data warehouse. To deal with large number of SQL functions various cloud data warehouses support, are grouped into different categories to simplify discovery.

Better Ease of Use and improved resiliency with the Platform Updates

The SnapLogic Intelligent Integration platform continues to evolve to make it easy for integration developers, whether they are technical or non-technical, to build and monitor integrations. 

Universal Search, as the name suggests helps you search everything related to SnapLogic, all from a single search box. With the February release, it now performs pipeline searches in addition to the searches in Community, Configured Snaps and Documentation. This is not just a simple text based search. The Iris AI integration assistant provides more relevant search results across generic content (in community and documentation) and specific content from your org (such as pipelines or configured Snaps that you have access to). T

Figure 1: Universal search now supports pipeline searches

To efficiently monitor your integrations use the platform notifications to Slack. Users then get notified via Slack for any notifications from SnapLogic platform such as Daily API Usage, Snaplex Congestion, CPU usage, user activity, in addition to email notifications. Send notifications either on Slack Channels or directly to users.

Figure 2: Configuring Notifications to Slack

Enable Snaplex levels scheduling for all the scheduled tasks. This update reduces the time difference between the scheduled time of task execution and the actual time of task execution. With this update, your scheduled tasks won’t be affected by network disruption of the control plane helping your reliably deliver data that advances business processes and delivers insights.

10 X Faster Reports on SQL! Run Time from 30 Mins to 3 Mins! Ask Synergy Software Systems

April 27th, 2021

The performance degradation of applications running on Windows, and VMs is getting inherently worse. This includes latency issues, queries or reports timing out, crashes, missed SLAs, back office batch jobs bleeding over into production hours, and the litany of “shadow IT” problems that wreak havoc.

Even after migrating to a brand-new flash array, performance problems return because the root source of the problem still exists. The fact is, 30-40% of performance is being robbed by small, fractured, random I/O being generated due to operating system I/O inefficiencies. This is a software problem that is solved by our software.

DymaxIO™ fast data software will quickly:

  • Increase performance automatically – no tuning required. Simply install and watch performance problems disappear.
  • Optimizes writes so maximum payload is carried with every I/O operation.
  • Speed up I/O intensive applications like MS-SQL/Oracle, CRM, ERP, File Servers, Imaging, Web Servers, Backups, VDI.

Install our software on your most troublesome servers and see 30-50% or more of the noisy, garbage I/O offloaded and performance dramatically improved.

Hg Invests in Prophix – ask Dubai partner Synergy Software Systems

January 22nd, 2021

Hg Invests in Prophix to Continue to Scale the Business and Invest Further in Product and Technology

Mississauga, Canada; New York, USA and London, UK –

Prophix, a global leader in Corporate Performance Management (CPM) software, today announced an investment from Hg, a leading global software investor. Hg’s investment is expected to accelerate and scale Prophix’s growth and fund further development of its product capabilities.

Prophix employees and management will participate to acquire the company alongside Hg, who will hold the majority investment. This will allow staff to benefit more directly from the organization’s ongoing growth.

Founded in 1987 a, Prophix is CPM software serves mid-market companies across multiple industries worldwide, providing planning, budgeting and financial reporting software into the ‘office of the CFO’. Prophix’s software hlps organizations to improve their financial reporting capabilities, while also standardizing and streamlining the budgeting process to generate significant ROI through a faster time to close, reduction in budgeting errors and an ability to reforecast in a more agile way.

Prophix has over 1,600 customers, and one of the highest industry-leading retention rates and best-in-class customer NPS.

Alok Ajmera, Chief Executive Officer of Prophix, said: “Our journey so far has shown us that there is still so much to play for in our industry. We have significant ambitions for the business and Hg’s investment and operational experience in software will help us reach these goals. We will look to serve our customers better than ever before, as we invest further in our sales and marketing functions, further our R&D capabilities, accelerate our transition to the cloud and look to scale our business across several regions, including in Europe. Hg has successfully helped businesses to accomplish these goals many times over and we’re excited to tap into some of this experience to unlock our full potential.”

Paul Barber, Founder and Executive Chairman of Prophix, said: “This is a really momentous announcement for the team at Prophix and we warmly welcome Hg as a key strategic partner today. It has been an incredible journey to date, and I am so grateful to the enormous talent that has seen us get to this stage. Together with Hg we will move forward with an unstoppable team and a very bright future for the business.”

This partnership with Prophix reinforces Hg’s focus on mission critical B2B software sitting at the intersection of Hg’s experience in ERP and Tax & Accounting. .

Jonathan Boyes, Partner at Hg, said: “Prophix sits right at the heart of a universe that we have been investing in for almost two decades. This means that we recognise high-quality when we see it and Prophix falls firmly into this category. Prophix is a great business run by an impressive team. They have created a best-in-class cloud product that serves a very satisfied customer base, with a huge runway for further growth. We’re really excited about joining the team.”

Ben Meyer, Partner and co-lead of Hg’s New York team, said: “We see significant growth opportunity from the continued adoption of CPM software by mid-market organizations, as the need for real-time financial information and the ability to budget & reforecast in a more agile way becomes increasingly important. Prophix is positioned incredibly well to benefit from this trend, which is a testament to the successful efforts of Paul, Alok and the rest of the Prophix team. We look forward to partnering with Alok and his team to help the company continue to realise its future growth potential.”

Endpoint security against cybercrime – 7 key questions

December 17th, 2020

7 Vital Questions to Ask

Endpoint security has never been more important, more complex—or more challenging— than it is today. Given the multitude of solutions and of vendors , it is very difficult to sort through all of the competing claims to find what’s truly effective.

1. Will this solution run on all the devices in my environment?
2. How long will deployment take?
3. What will the members of my team need to know or learn in order to work with this platform
4. What types of preventative controls are in place?
5.From where does the vendor get its threat intelligence?
6. How does this solution integrate with incident response workflows? 7 Is 24×7 professional support available from the vendor?
7. Can this solution be integrated with other security services, products, or platforms from the same vendor to reduce costs and complexity?

Why Comodo?- Zero Percent Infection and Breaches for Customers

Comodo offers the only cybersecurity that stops undetectable threats.
Cloud-native cybersecurity with auto-containment stops ro-day threats that AI, ML, & other technologies miss.


Historical s scores and statistics from millions of endpoints on thousands of different networks of enterprise customers. It shows zero percent infection and breaches.

With Comodo you can “Protect without Detection.” The cloud-native framework delivers you zero day protection against undetectable threats while defending your endpoints from known threat signatures. Automatic signature updates simplifies deployment across your entire environment to lower operational costs

Contact us about Advanced Endpoint Protection 0097143365589

OMAN VAT update November 2020 -ask Synergy Software Systems

November 27th, 2020

The International Monetary Fund, Oman’s economy is expected to shrink by 10 percent this year, the biggest contraction in the Gulf, and its fiscal deficit could widen to 18.3 percent of GDP from 7.1 percent last year.

Last year Oman enacted on June 15 an electronic system for registering excise taxpayers, setting the stage for residents to be taxed on products deemed harmful to public health and the environment after a 90-day grace period. The Omani “sin tax” involves a 100% levy on tobacco, pork, alcohol and energy drinks and a 50% tax on carbonated drinks. This year it increased the tax on alcohol to 100%

Oman announced that it expects to introduce an income tax on high earners in 2022, the finance ministry said in a 2020-2024 economic plan, new details of which were published late on Sunday, as the Gulf state seeks to restore finances battered by low oil prices.

The plan also aims to redirect state subsidies to those groups who need it, rather than subsidize all users. Electricity and water tariffs will be changed gradually in the coming years, the document said.

Meanwhile Oman Royal Decree No. 121/2020 was passed, and the VAT Law was published by the Official Gazette of Oman on 18 October 2020. The date of implementation is expected to be 16 April 2021 (i.e. 180 days from the date of publication of the VAT Law). The Executive Regulations will clarify certain aspects of the VAT Law and those are expected to be published soon by the Official Gazette.
In the next 4-5 months’ time, businesses in Oman should consider the implementation impacts on the entire business, operations, procurement, sales, administration, human resources, information technology, etc. We advise an internal steering committee with a representative from each function.

The VAT Law published is exhaustive with the benefit of the experience of other GCC VAT Laws.

Registration
Muscat has set a voluntary registration threshold of 19,250 Omani riyals and mandatory registration for businesses and individuals with turnover of at least 38,500 riyals.
Non-resident businesses that provide taxable supplies will be required to VAT register. Unlike resident businesses, there will be no minimum threshold that needs to be met before nonresident businesses must register for VAT with Omani authorities. A non-resident business will probably have an option to appoint an agent in Oman – that does not have to be jointly and severally liable, nor a fiscal representative of the principal. More detail is expected in the executive regulations.
Rules for digital service providers based outside of Oman are still in development. Digital service providers based outside of Oman, as well as e-commerce services, will need to pay careful attention to regulations over the coming months to ensure compliance.

VAT impact assessment,
Administration:

• VAT registration and gathering information from customers
• VAT recovery issues and VAT grouping
• VAT litigation avoidance strategies

The VAT fiscal impact,
• budgets, cash-flow, working capital, etc. Financial record keeping it is to be expected, that any company found to have kept inadequate records or issued incomplete invoices may be subject to potentially severe fines.
IT impact,
Ascertain the impact on the accounting system software and hardware such as gathering and loading data, developing statutory reports, amending other financial reports.
• The law sets out rules for proper record keeping and invoicing. All VAT-registered entities must keep specified records, including customs and invoicing documentation, and retain these records for at least 10 years. Archive storage space/cost and the impact of future planned system upgrades needs to be considered.
• The law specifies mandatory filing requirements, including documentation required when filing VAT returns. Now might be a good time to look at both document management systems and RPA e.g. for data entry validation, or VAT reconciliation or for data entry to government websites.

Process and documentation impact,
Redefine the processes under VAT – quotes, contracts and terms and conditions will need revision. Update your process documents for audit purposes.
VAT is a transaction-based tax, so the underlying legal documentation (ie, the contract or terms) detailing the supply of a good or service is the start of the review process. Review your contracts to determine the Omani VAT impact. Does the contract account for VAT (and/or other taxes)? When a contract is ‘silent on VAT’, this could well mean that the amounts specified therein are treated as inclusive of VAT. To avoid misunderstanding, such “silent” contracts should ideally be updated. Parties may need to (re)negotiate the considerations to account for non-recoverable VAT.
Businesses should also review the contracts to determine whether they reflect economic reality. Are the parties to the contracts the actual supplier and recipient of the service or goods? This is important in relation to the invoices issued by the supplier and, the right of the recipient to potentially recover VAT.
To apply the correct VAT treatment of the supply of a service or good, the supplier may need to obtain additional information from the recipient.
Contracts and/or terms and conditions may need to be revised in order to collect or store such information and to ascertain the correct Omani VAT treatment of the services or goods supplied.

Invoicing
Chapter 8 of the law outlines invoicing requirements. Any person making a taxable supply of goods or services will be required to issue a tax invoice, which may be in the form of an e-invoice rather than in paper format.
The details required to be disclosed on a tax invoice, the language in which invoices must be issued, rules for simplified tax invoices, and other similar requirements are expected to be set out in the executive regulations. Currently, it is expected that invoicing will be permitted in English and that use of Arabic will not be compulsory. The executive regulations are expected to specify when a business will be exempt from issuing tax invoices.
The requirement to issue tax invoices is also triggered in other circumstances, e.g., the receipt of advance payments that generate a requirement to account for VAT, or the making of deemed supplies.
For businesses issuing invoices in a foreign currency, the VAT amount must be stated in Omani Rials (OMR) and be converted using the average purchase and sale price of the relevant currency published by the Central Bank of Oman on the date on which the VAT is due. The tax authorities are expected to clarify whether any other conversion methods will be permitted.
This may affect your accounting system because you may sue different rates contractually or for corporate budgets or period end revaluation.
User training
e.g.
– how to add a customer TRN,
– how file a return,
– how to draft anew quote or contract.
– system changes

Transition management
Based on the VAT implementation in other GCC countries, there are challenges to be expected during the process. Complacency is a major risk, as is starting the implementation and transition activity late, and not allowing adequate time to test system and process changes.
Consider for example instances in which goods or services are paid for prior to the law coming into effect, but are only delivered once the law is in place?
The regulations indicate that VAT will have to be paid in such circumstances. However, further questions are raised in terms of invoicing and filing. More details are expected to be provided on precisely how compliance will function under these transitional circumstances
Appoint a proven implementation expert, to walk you through each type of business transaction and its treatment to avoid penal consequences.

Place of Supply
Understanding the concepts of “Supply”, “Place of Supply” and “Time of Supply” is critically important for effective implementation of Oman VAT. The place of supply shall be determined on the basis of the final consumption place of the supply, regardless of the product originating place,. When the supplies are consumed within Oman, they shall be levied to VAT. Services supplied outside of Oman to its residents will be treated as supplies in Oman. Some exemptions will apply to certain services provided to end-users outside of Oman.

For services, the place of supply depends on (i) the type of recipient (is the service business-to-business or business-to-consumer?) and (ii) the type of service. Special rules may apply to certain services such as real estate related services or electronically supplied services (or e-services). Real estate related services and e-services are always deemed to be supplied where the real estate is located respectively where the recipient is located. Particularly, overseas business-to-consumer suppliers of e-services should be aware that they will need to charge, collect and remit Omani VAT to the tax authorities.

Businesses in Oman which import services or goods may need to account for Omani VAT by means of a reverse charge mechanism. Such VAT would in principle be recoverable if and to the extent the business renders VAT taxable activities.
e-services are subject to VAT when the recipient of such services is located or residing in Oman. A reverse charge mechanism applies in case of business-to-business supplies of e-services, under which the burden of VAT is shifted from an overseas supplier to the Omani recipient. As of April 1, 2021, foreign and domestic e-service suppliers should obtain customer information (ie, verified VAT number) to determine their customers’ status (business or consumer).

Free zones
Businesses operating within free zones, special economic zones and duty free zones are likely to be subject to special VAT rules. Concessional VAT treatments are likely to be applicable for supplies within, to and from the customs duty suspension zones, free zones or special zones. Importers, who avail themselves of customs duty suspension benefits under the GCC Common Customs Law, would also likely be eligible for similar benefits under VAT. Dealing with this may require your accounting system to be able to handle a ‘reverse charge’ process.
Responsible person
All businesses will be required to have a responsible person who oversees VAT compliance. This person is liable to any penalties for failures to comply. This is similar to the UK’s Senior Accounting Officer concept, where a person can be fined up to £5,000 for not taking appropriate actions to stay compliant.
In Oman, the responsible person can personally be fined up to 10,000 OMR (nearly £20,000) with a prison sentence of up to one year. The fine can be doubled and the jail sentence doubled for repeat offenders. Any late submissions are subject to a 1% fine on the owed tax every month.
The severity of the punishments put the responsible person under considerable pressure to get things right. In a complex business, multiple users make VAT decisions, often with minimal VAT training and if you are relying on others to input data correctly then it’s imperative they do it correctly as the consequences of non-compliance are life changing.
If I were in this position, I would be doing everything in my power to achieve full compliance by using the best resources and tax technology available to me. I would also document all my recommendations.
The sensible way to mitigate the possibility of non-compliance is to minimise the risk of human error. For large businesses this means automating their VAT determination. Integrated finance/erp systems and RPA are two obvious solutions.
Most enterprise level businesses will be processing thousands of transactions a day, so human error will naturally occur when choosing tax codes, especially while VAT is a new concept in the country and wider region. Eventually staff become complacent or change jobs and new hires induction and training is less risky with automated systems.
Contact us for more information on systems we have already localised for VAT compliance, and how RPA automation can reduce cost and risk.

Exemptions:
Supply of foodstuffs, medicines and medical equipment is to be determined by the decision of the President, after coordination with the competent authorities. Some of the basic foodstuff will also be exempted from five per cent VAT. In addition to financial services, provisions of healthcare and education and their related goods and services, other exemptions are undeveloped lands (bare lands); resale of residential properties; local passenger transport; and renting real estate for residential purposes, Investment gold, silver and platinum, supplies of international goods and passenger transport and related services; supply of rescue aircrafts, boats and auxiliary ships; supply of crude oil and its oil derivatives and natural gas; import of maritime, air and land transport vehicles for transport of goods for commercial purposes as well as import of related services; and supplies for the disabled and charity organisation have been designated as zero rated.

Sector challenges

Retail sector: Certain food items may be zero-rated as per the VAT Law. The list of items which are zero-rated is not yet published. Businesses need to map the product with the list (consider the composition of the product, purpose, etc.). Incorrect classification could lead to a wrong zero-rating position.

Pharma sector: Medicines and medical equipment are zero-rated. However, the zero-rating is expected to apply in cases where the medicines are approved by / registered with the Competent authorities. The approval could be generic, or it may apply for certain period / certain class of medicines. For each sale / purchase there may need to be validation whether the medicine is approved to apply zero-rating.
Financial services: Banks and large financial institutions should classify their products into margin / fee-based income because margin is exempt from VAT and fee-based income is subject to VAT. Businesses must also consider the customer location because margins earned from a customer outside Oman will be zero-rated.
Certain charges which are penal may have a different VAT treatment. In the majority of the transactions, Islamic finance products will follow the treatment of non-Islamic finance products; however, there are some exceptions. The financial services sector may have a substantial portion of income which could be exempt, input tax apportionment.
Logistics sector: International transportation, i.e. movement from Oman to outside Oman and vice-versa is zero-rated whereas local passenger transport is exempt and local transport of goods is subject to VAT at 5%.
However the entire transportation journey involves freight forwarder, agent, shipping line, feeder operator, etc,. so ascertain the VAT impact on different charges for providing services. More clarity is expected from the Executive Regulations.
Export of services: Providing services to a customer based outside Oman is zero-rated subject to certain conditions. One important condition is that the benefit of services should accrue to the customer outside Oman. In other words, benefit should not be received by any other person in Oman. This may be subjective and depend on the arrangement with the customer and the nature of charge / services. It is advisable to identify such arrangements and to evaluate the VAT treatment. Other GCC countries are divided in terms of VAT treatment on such transactions.
It is likely that sector-specific guidance will be issued by the Oman Tax Authority to clarify the VAT treatment for different industry verticals.

Exempted Supplies from VAT
Some supplies based on transactions and others on nature will be exempted from VAT.
Supplies exempted based on transaction include:
• Any supplies transacted between the same group of the VAT group (e.g. a parent company and subsidiary or branches)
• Any supplies transacted between the same group of the VAT group (e.g. a parent company and subsidiary or branches)
• Business ownership transferred by one taxable person to another
• Any insurance claims made within the Sultanate of Oman
• All imports made by Armed forces, Army, and Air force in Oman
• All imports made by diplomats, embassies, consular bodies, international organizations. (subject to conditions)
• Supplies imported for charities and not-for-profit organizations
• Supplies brought to Oman by travellers and passengers as gifts or personal use only
• All supplies imported for people with special needs including medical aid equipmentIn addition to receivers’ or person utilizing the supplies, some supplies will be exempted from VAT by nature of product/service:
• Financial Services
• All Health Care services including the imports of medical supplies and equipment
• All educational services including the import of supplies for educational purpose
• Resale of the Real-estate and leasing of real estate properties for residential purposes only
• Non-developed land i.e. empty or barren land
• All local means of transportation for passengers

Registration process

The registration process is likely to start in January 2021 according to the Tax Authority in Oman. All registration process will be through its online e-services portal. The Applicant will have to provide the company ownership and business-related information. The necessary information required to register with the portal may include:
• Copy of trade license
• ID card and Passport copies of business owner and partners
• Company’s Memorandum of Association
• Contact details, E-mail for registration and other contact details
• Bank account details
• The income statement for the last 12 months
• Nature of business and activities performed
Each registering entity will be allotted a VAT registration identification number other than their currently held tax number.

Filing returns
Article 72 of the law prescribes the following minimum information to be provided in the periodical return:
• Value of taxable and exempt supplies;
• Total value of imported goods;
• Amount of output VAT on revenue transactions;
• Amount of recoverable input VAT on costs; and
• Net VAT due for the period.
Article 73 provides an option to amend tax returns within a period of 30 days from the date of discovery of any error or omission.

VAT payment
VAT will be payable to the tax authorities within 30 days from the end of the VAT period, together with the filing of the return. Unpaid VAT will be subject to a penalty of 1% of the tax due per month or part month, unless waived by the tax authorities in accordance with article 82 of the law

Mode of Payment
All entities entitled against the VAT requirements will have to deposit the VAT returns electronically through the E-Services portal.

VAT recovery
VAT recovery will normally only be possible in the case when the recipient has received a tax invoice which adheres to the Omani VAT invoice requirements. These requirements include details on the supplier and recipient. Any incurred VAT on incorrectly issued invoices (e.g, wrong issuing party, wrong VAT rate and/or other missing requirements) may not be recoverable. Businesses operating in Oman should define policies to ensure a proper VAT administration and invoicing.

A VAT group is a facility that allows two or more taxpayers to be registered for VAT purposes as a single taxpayer. The VAT group scheme is of interest to taxpayers with a restricted VAT recovery rate which is part of a group with non-restricted businesses. Inclusion of such payers in the VAT group may provide for (additional) VAT recovery.
Although VAT may be recoverable, the recovery itself generally takes a certain period of time. This cash flow aspect should be one of the considerations during the (re)negotiation process, particularly with large supply contracts spanning several years.

If you need advice on preparing for VAT and updating and automating your financial or erp systems then we have implemented VAT for more than a hundred companies in UAE, KSA and Bahrain. we are gold Partners for Microsoft Dynamics 365 Fiinance, Infor Sunsystems and UiPAth RPA.

Call u son 0097143365589

Dynamics 365 Dubai partner Synergy Software Systems

November 12th, 2020

There is much talk about digital transformation but what does it mean for your company?
For selected Enterprise clients we work with Microsoft to deliver curated workshops to ‘inspire-quantify-empower- achieve’

Further to our recent seminar contact us now to avail of free upgrade and migration reviews to Dynamics 365 Finance and Supply Chain

Synergy Software Systems is the oldest Dynamics. partner in the EMEA region and has implemented solutions on Axapta 2.3 Axapta 3 Dynamics Ax4, Ax 2009, Ax2o12, Ax2012 R2, Ax2012 r3, and of course Dynamics 365.

We have also implemented every version of Dynamics CRM since version 3.

As Microsoft partners we also implement and support Office 365 and Microsoft365 . Exchange server, Teams, and the azure stack

We also have a practise for Power Bi/Power Apps/Power Automate, so we are able to help you to fully leverage the entire Dynamics 365 platform.

To take your business on the first step into the cloud with Dynamics call us: 009714 3365589

Dynamics 365 Finance and SCM upgrade and migration offer from Synergy Software Systems

November 4th, 2020

Over 60 companies tuned into our Webinar with Microsoft last week about the benefits of Dynamics 365 cloud and the upgrade or migration journey.
Note that the special subscription offer incentive, and free uggrade assessments are only available till year end, for a limited number of applicants and first come first served basis . There were also additional discounts offered by Synergy Software Systems till end November 2020.

Some of the reasons for upgrade include:

As of October 2021, Microsoft will no longer support Dynamics AX 2012 R3. That’s not so far away, and now is the time for remaining AX 2009 and 2012 users to move to a new ERP (Enterprise Resource Planning) solution. Such a project will seem daunting, but Microsoft Dynamics 365 Supply Chain & Finance Management will be your last and best upgrade.

An immediate reason Dynamics AX users who have a current Microsoft Dynamics annual enhancement plan to choose Microsoft Dynamics 365 at this time is that can currently receive an intial discount on the Dynamics 365 cloud subscription.

Contact us today to learn more. Keep reading to find out why we think you’ll love Microsoft Dynamics 365.

Advantages of the Microsoft Cloud
When you move from on-premise Dynamics AX to the Dynamics 365, its more than an update of patches or even an upgrade of features. It’s a paradigm shift to compete in the modern digital economy. Dynamics Ax 2was always very versatile and could be customised to meet your specific needs. However that flexibility came at the cost of upgrades to a later version. There might be statutory changes such as introduction of Vat or Revenue recognition, or patches need to fight cybercrime, or business expansion that outgrow existing features and hardware. However the significant challenges, of upgrade constrained the business from making timely ‘agile’ changes.

Additional complexity arose to update integrations, ISV modules and specialist reports, and integrations. With Dynamics 365 Finance & Supply Chain
Management on the Microsoft Cloud, – you will continuously update. The updates are automatic, performed in the background, immediately available, and accommodate your customizations and integrations. You’ll be able to lower your ERP costs, while always benefiting from the latest innovations Microsoft has to offer.

Apps in the Microsoft app store will deploy rapidly without worry about code conflict.

Seamless remote connectivity
Cloud-based solutions such as Dynamics 365 Finance & Supply Chain Management allow out-of-the-box mobile access and anytime, anywhere connectivity. Empower your teams to do their jobs even while working remotely. Give them access to the information and processes they need, whether working from home, on the road, or in the field. Seamless operations provide increased user and customer satisfaction, and increase efficiency.

Built-in disaster recovery
The pandemic and recent natural disasters have shown us that calamity can strike without warning and affect any business. Locating your information and processes in Microsoft’s secure Cloud gives you high-performance, remote access to all your ERP data and processes.
It also guarantees built-in disaster recovery for your organization. You’ll be able to be up and running even if you can’t get to the office. Your information will be secure from both physical disasters and cyberattacks.

Easier integrations
Dynamics 365 Finance & Supply Chain Management is built on a Common Data Service, which connects, ERP, Power Platform (including Power BI) and all the other Microsoft business productivity tools such as Microsoft 365. That enables all of those programs to work together seamlessly. Send and receive data, build workflows, automate processes, and create custom functionality. Your teams will be connected using processes with which they are familiar.

Lower IT costs
A cloud-based solution eliminates the expense of owning and maintain on-premises hardware.
– Hidden but significant savings Include” SQL licenses and support, Windows Server licences, Anti malware software for servers, back up software.
– Save on server room costs for space, electricity, and IT resources.
– No additional BREP charge,

Enhanced performance
The Microsoft Cloud guarantees high performance and ongoing improvements.
Your environment is primarily managed and maintained by Microsoft.
You will never again have the expense of upgrading servers, buying extra data storage, and paying for external hosting. All that will be covered as part of your Dynamics 365 subscription.

Stronger Security
Microsoft’s cloud platform has unparalleled security to safeguard your data.
Dynamics 365 Finance & Supply Chain Management has built-in, role-based security features such as Segregation of Duties (SODs).
Count on Dynamics 365 Finance & Supply Chain Management to support your compliance efforts and meet all your security requirements.

Innovations
Such as AI, virtual agents, connected field service, and more
Advanced tools such as machine learning, artificial intelligence, virtual agents, and connected field service were once out of reach for mid-sized company. Now with Dynamics 365 Finance & Supply Chain Management, you too can leverage the latest technology advancements to unlock new opportunities and gain a competitive edge

Contact us on 0097143365589

Important considerations for a ransomware attack

October 31st, 2020

This post contains general information only offered in good faith and cannot consider every customers’ environment or risk. Synergy Software Systems is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or any other professional advice or services. This publication is not a substitute for such professional advice or services, nor should you use it as a basis for any decision, action or omission that may affect you or your business. Before making any decision, taking any action or omitting an action that may affect you or your business, consult a qualified professional advisor. You acknowledge that Synergy Software Systems shall not be responsible for any loss sustained by you or any person who relies on this publication.

If your network experiences a ransomware attack, then it is likely that your IT staff will want to immediately research and work to stop the attack before they get assistance from an outside incident response firm. This guidance is to help you to prepare your strategy, policies and and responses procedure and checklists to aid your first responders to identify important response priorities for containing a ransomware attack and to avoid common pitfalls that can hinder later investigation and recovery activities.

• Notify your incident response partner and cyber insurance agent (if you have these relationships in place).
• Be aware of any statutory and legal or contractual requirements e.g. to notify authorities, or trading partners relying on your services or integrated systems perhaps with SLAs and financial penalties, or perhaps GDPR related.
• Stop any malicious encryption software that may still be running.
• If you suspect servers and workstations are still encrypting data, power down as quickly as possible to reliably stop further encryption.
• If continued encryption is not a concern on a system, leave the system powered on but disconnect it from the network (as RAM may contain forensic data).
• Disconnect network attached storage (NAS) systems from the network immediately and until you can validate that all systems are free of ransomware.
• Isolate critical systems to prevent further spread of the malware.
• Isolate backups and backup servers.
• Shut down servers or disconnect them from networks.
• Shut down wide area network tunnels.
• Disable any employee remote access services that do not use multi-factor authentication (MFA).
• Disable VPNs or whitelist source IPs to known employees.
• Disable Remote Desktop Protocol (RDP) services or whitelist source IPs to known employees.
• Disable existing domain administrator accounts.
• Create new domain administrator accounts for critical IT staff.
• Disable all other domain administrator accounts (to prevent logins and use of issued Kerberos tickets).
• Disable malware command-and-control channels.
• Disable outbound web traffic.
• Disable all other outbound services/protocols through the firewall.
• Collect and retain logs that are not already in a centralized archive.
• As Windows security event logs can by default be overwritten within days, copy the folder c:\windows\system32\winevt\logs from any domain controllers, RDP servers and other key impacted servers to a safe place.
• Since many firewall logs and VPN are also overwritten quickly, work to export VPN access logs and firewall traffic logs to a safe place.

DEVELOP A RECOVERY STRATEGY
At this point evaluate and develop an investigation and recovery strategy. Examples of key next steps include:
• When needed, completing contracting with a legal firm and/or incident response firm
• Determining the state of storage systems and status of online and offline backups
• Creating an inventory of impacted systems
• Prioritizing applications for recovery
• Creating an inventory of sensitive or high-risk data that could have been stolen
• Evaluating potential risk to cloud email accounts or other cloud services

PITFALLS TO AVOID
In the case of an incident, your organization will want to avoid the following.
• DESTROYING CRITICAL DATA
Many times, IT staff may delete encrypted files or impacted virtual machines to free space for recovery, only to learn that the associated backups are missing or corrupt. Be sure to retain copies of all encrypted or impacted files and systems until after backups are validated and restores are complete, even if it means you have to slow down recovery to add temporary storage and copy potentially unneeded data.

• DESTROYING EVIDENCE
Deleting files or virtual machines, or performing other recovery activities before taking steps to preserve disk images, logs and other evidence, can destroy artifacts that could be used later to help tell the story of how the attacker got in and what data they stole.

• OPTIMISTIC ASSUMPTIONS
There is often a tendency to underestimate an attacker early on and to assume that it is unlikely that the attacker accessed some critical system or set of sensitive data. Perhaps because of a belief that the data would have been too hard to find or too difficult to extract. The organization, may then base its decisions about investigation and notification activities on these optimistic assumptions.

• LEAKING INFORMATION TO THE ATTACKER
Be aware that the attacker may be monitoring your communications during and after the attack. For example, don’t disclose your insurance policy’s ransom coverage limit in a public board meeting discussing the community’s response options, or the attacker will increase their demand to match the policy limit. Social media comments by staff may worry your customers. So, consider also how you will handle communications to your trading partners.

As cybercrime becomes ever more targeted and resourced ensure you have a strategy in place- just in case. Review the security tools you use. Define policies and ensure they are followed for example:
• use of secure regularly changed passwords, or dual authentication passwords
• back ups
• training of new users, and refresher training

Install and use security systems e.g.
• Physical access controls
• Firewalls,
• Anti-malware tools
Consider whether cloud migration or managed services are a better option.

DymaxIO Subscription Licensing -all Condusiv products now rolled into one for fast data.

October 21st, 2020

All of the technologies in V-locity®, Diskeeper®, and SSDkeeper® have been rolled into one new product – DymaxIO™.

New DymaxIO is fast data software. Whether on-premises or in the Cloud, DymaxIO returns more than 40%+ of your hroughput that is being robbed due to I/O inefficiencies of Windows, SQl and virtualisation.

Fix your application slows, freezes, timeouts, slow SQL queries, reduce cloud compute costs, and more, at the source – no new hardware needed.
A software solutlion to a software performance problem.

DymaxIO is sold as an annual subscription which saves you money. Subscriptions are available for client, server, and host systems.

A new DymaxIO site license is also available to conveniently and cost-effectively optimize the performance of all Windows systems.

To improve performance across your systems callus on 009714 3365589