Important: Reserialisation of SunSystems 4.2.6 SP8 and below, or 5.1.4 SP2 and below
With 31st December 2009 fast approaching there are customers running older versions of SunSystems who will be affected by serialization problems if they do not take action now.
Infor have recently announced that due to a software bug, if you are running older versions of SunSystems (including 5.1.5 and 4.2.6sp8 or lower) then you will not be able to serialize past 31st December 2009 unless a troubleshooting patch from the software authors, Infor, is applied.
Please be assured that this patch and its installation is fully covered by your current Synergy Software Systems support agreement and can be applied easily during the course of your next reserialisation.
We reccomend that you ensure that you are on the latest SunSystems service pack and a Microsoft supported SQL databsae version, so that we can make sure that any intrinsic software flaws are resolved.
If you have any questions, or would like more information then please contact the support desk
If you do not have a current Synergy support agreement, then please contact our Sunsystems Account Management team.
What do I need to do?
That depends on a number of things. Follow the guide below to walk through the process step-by-step.
First of all, what version of SunSystems are you using? The version is shown on the login screen.
Once you have established the version you are on, you can move to the steps below – please read carefully as there are a number of variations regarding the proposed solution.
Please note that if further action is needed (as defined below) then you will also need to know your database and operating environments – your IT department should be able to provide this information.
Step 1 – Is any action required?
If you are on one of the following versions of SunSystems, you do not need to do anything.
Sunsystems 5.4
SunSystems 5.3.1
SunSystems 5.2.2
SunSystems 5.2.1-SP1
SunSystems 5.2.1
SunSystems 5.1.5-SP1
Not in this list? OK, then you may need to take action. Let’s go on to the next step and look at the options.
Options for affected versions with available patch
Option A: If your SunSystems version has a patch available and you are currently active on maintenance, then the simplest option is to apply the patch developed for your SunSystems version and platform / database type. Please ensure that you know which SunSystems version and service pack you have installed, and which server operating systems and database type / version you are using. The attached list shows which patch is required for your installation. This information will be needed to help ensure that you get the correct patch. Follow the link below to access the available patches (see Solutions area):
The process of installing patches has been simplified and full details of the process are included with the patch files. Once the patch has been applied you should be able to continue using SunSystems as before and create a new serialization at some time in the month before your existing serialization runs out. There is no need to re-serialise immediately.
Option B: You also have the option of upgrading to the latest version of SunSystems 5. There are a number of advantages to upgrading, in addition to support for the latest software platforms, you can also take advantage of the product enhancements that have been introduced over the past few years and be in position to take advantage of other new components that are part of the SunSystems product set.
Please note:
If you are interested in moving to the latest version of SunSystems 5, then you may also need to upgrade your database software or operating system.
N.B. If you need to engage Synergy Professional Services to assist with your upgrade then do not wait the deadlien is fast approaching.
If you are not active on maintenance , but would like to upgrade to the latest version of SunSystems, then you will need to reinstate maintenance. Infor has reinstatement programs for inactive customers that are looking to go back onto maintenance. Contact us for details.
Options for affected versions without available patch
If your installed version /platform combination requires you to take action but does not appear to have a patch available, then you should contact us for details on how to proceed.
