An interesting finding from an SAP UK and Ireland User Group survey is that:
– SAP customers find the supplier’s account managers insufficiently knowledgeable about their businesses.
– Customers say SAP knows too little about their businesses and is too expensive
– Over 50% of respondents say that SAP account executives don’t have the level of knowledge about customers’ industry or business to help with adopting innovation.
– 74% of respondents said that SAP was bringing out technology innovations at a speed with which they were unable to cope.
SAP’s reputation for high costs was also evidenced by the survey – 15% more respondents (69%) said that SAP licensing and subscription costs were cited as an adoption barrier compared to other vendors (54%)
