We offer a powerful patient relationship management solution, built on Microsoft Dynamics CRM/xRM that utilises accredited clinical content to facilitate best clinical practice, record keeping and auditing. It assists in decision making, for improved efficiency and safe, appropriate outcomes for patients.
– Connect people, information and systems.
– Enable your healthcare institutions to move away from isolated legacy applications and paper-based processes.
– Aid physicians, nurses and administrators to work as a single integrated team to improve clinical decision making and to co-ordinate the delivery of patient care.
Our clinical content suite is a proven set of symptom-based, algorithms developed by clinicians to support healthcare decisions. In the NHS, in the U.K., the NHS Direct software has benefited over 50 million people in England, Wales and Scotland as the largest, telephone-based, triage system in the world.
Accurate and up to date clinical information is the bedrock of safe healthcare applications. Our clinical content is well established and is constantly updated. Our content suite guides the user through questions and rationales to assess the severity of the situation. This ensures both an evidence based outcome, and an efficient and timely referral to appropriate care for the patient.
– Proven safety record in over 80 million patient encounters,
– Certified accreditations.
URAC Accredited
ISO Accredited
IS Accredited
Use structured clinical assessments both to promote best practice within staff groups, and to provide reassurance to patients, and thereby consistency and quality in assessment and outcomes.
Our customisable interface allows for adaptation of the content to meet local needs, from: Malaria, to Sickle Cell Anaemia, trauma, or snake bites.
Trusted, evidence-based, content minimises clinical risk, The content can be enhanced with user feedback, The content can be used within many applications, such as:
teletriage
contact centres,
web and mobile applications,
face to face assessment
self assessment
Our supporting Decision Management System is an authoring and presentation software application that enables you easily: to write, to view and to publish clinical content, business processes and workflows.
Update your content in real time. The open API allows you to publish across multi-channels, multi-devices and to integrate with the HIS software solutions you use.
Multi-Lingual requirement? No problem – DMS can support any language.
Our system guides users through questions, to gather pertinent information, and provides reasoning, to quickly and efficiently reach an ‘outcome’. The system can be paused and resumed, at any time during this process. A user can break from one workflow, to enter another workflow, at any time during the assessment process.
On completion an electronic transcript of the complete transaction is stored for audit purposes.
Our Decision Management System supports decision making in multiple health environments.
Where DMS can help:
– Nurse led contact centre environments – enable consistent, safe, assessment of a patient’s symptoms, and rapidly provide direction to the appropriate care.
– Pandemic situations – rapidly guide concerned callers to the right level of care, and when appropriate, give directions for self care.
– Social care – help decision makers on the eligibility and level of support required for a patient or service user.
– On-line intelligent forms automate long and difficult paper based assessments.
– SMS assessment triage patients via SMS.
– Healthcare apps deliver health advice and information for patients via apps.
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