In November 2018, Dynamics 365 AI for Sales (Now called “Sales Insights”) was made available in North America. We are happy to announce that Dynamics 365 Sales Insights has expanded availability to also include Europe, Middle East and Africa. Customers can join the product preview, start a trial as well as purchase licenses to empower users across the sales organizations with Dynamics 365 Sales Insights.
Dynamics 365 for Customer Service is a “next-generation” application of big data and machine learning.
Region and language availability for Dynamics 365 for Sales
Before November 2018, we used the term “international availability” to capture multiple intentions: the physical location of the data, where the data is stored (“Region”), and the language in which information is displayed (“Display language”). Following the release of the new Dynamics 365 Sales Insights, there is a new intent: the Model language, specifically the language of the data that is parsed by the model to produce insights.
Region
With Dynamics 365 for Sales, System Administrators can specify the region where customer data will be stored. In the process of creating a new org, customers can select a geographic location (“Geo”) to determine where data will be stored. Data will not move from one geo to another, and Microsoft will not limit the geos/locations where customers, or their end users, can access data.
Dynamics 365 Sales Insights is now available across multiple geos, including North America, Europe and the UK.
We expect availability to additional: Australia, Asia Pacific, South America, Canada, India and Japan, also by end of April 2019.
Display language
When creating a new org, System Administrators need to select a base language for the org. The base language determines default regional and language settings for the org. Once base language is selected, System Administrators can enable additional languages for display as well as for assistance (“Help”). Dynamics 365 for Sales currently supports 45 display languages.
Currently, Dynamics 365 Sales Insights for Sellers supports all 45 display languages.
Model languages in Dynamics 365 Sales Insights
With the new Dynamics 365 Sales Insights, some features use natural language algorithms to derive insights. Those capabilities analyze text (such as email communications or notes) as well as voice utterances (from call recordings), to develop relevant and actionable insights.
From the full list of Dynamics 365 Sales Insights capabilities, two features are still limited to North America. These include Who Knows Whom and Relationship Analytics from Exchange. However, Customers in Europe, Middle East and Africa can still benefit from Relationship Analytics, to analyze the health of their customer relationships, based on activities within Dynamics 365 only.
