On the 10th September 2019, Microsoft announced the legacy web client for Dynamics 365 CRM will be deprecated. Customers must transition to Unified Interface before October 1, 2020.
This will affect Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Project Service, and Dynamics 365 Marketing customers.
According to Microsoft, they will “continue to provide support, security, and other critical updates to the Dynamics 365 legacy web client until October 1, 2020, but will not release any additional functionality beyond what has already been announced.”
In addition, the following capabilities will also be removed from Dynamics CRM solutions by October 1, 2020:
• Process dialogs
• Task flows
We expect other current functionality to also be deprecated within the next year.
New features include:
• Form Updates
• Entity Based Dashboards
• Business Process Flows
• Role Based Apps and Views
• Navigation and Views
• Panels and Subgrids
• Timelines
• Artificial Intelligence
Contact us for an upgrade analysis. We’ll help you consider the information you need before you transition to the new UI including:
• High-level state of your current CRM system
• Cloud and mobile strategy
• Usability
• List of all third-party ISVs
• User processes
• Tenant analysis
• Deployment methodology
• License changes from 1 Oct 2019

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