Dynamics 365 Finance and Operations is updating its license enforcement to prevent access to menu items for which users are not licensed.
Licenses are now defined for D365 Finance, Supply Chain, and Commerce (Retail). Microsoft will control these tools but will not turn these on by default.
Team Member Licensing + Enforcement
• Customer Service Team Member App Module – a new app module for Team Member users. This will enable access in line with Team Member usage rights for: creating cases, read / update the user’s own cases and search / view knowledge articles.
• Sales Team Member App Module – a further new module for Team Member licenses that will support: viewing customer details, viewing leads / opportunities on a customer record, create / view activities for customer record, or on related leads or opportunities.
• License Enforcement – license-based access will restrict Team Member users to new designated app modules for Customer Service Team Member, Sales Team Member and Project Resource Hub.
• From April 2020, Team Member licenses purchased after 1 October 2018 will no longer be able to access Customer Service Hub, Sales Hub or custom app modules. Prior to this, administrators can enable enforcement within their environments to preview the impact for end users.
