Microsoft Dynamics 365 follows a continuous release cycle, which means that updates are automatically applied to Dynamics 365 Online environments. Throughout the year, there are ongoing minor updates for bug fixes and performance improvements that happen in the background. There a two major releases every year: Wave 1 in April and Wave 2 in October.
The 2021 Wave 1 Release will affect Dynamics 365 and Power Platform customers. This update does not apply to on-premise customers.
Key features coming to Dynamics 365 and the Power Platform
Microsoft Dynamics 365 Sales
- An intuitive mobile experience that offers quick and easy access to information, in real-time.
- Collaboration with Microsoft Teams – Create activities or notes on a Dynamics 365 record from the context of a Microsoft Teams message, Access contextual list of Microsoft Teams channel and chats from within Dynamics 365, Engage in a Microsoft Teams chat from within Dynamics 365
- Seller KPIs and manager dashboards
- New pipeline manager workspace
- Improvements to forecasting and predictive scoring
Microsoft Dynamics 365 Marketing
- New set of built-in analytics dashboards and cross-journey insights to improve results and achieve business goals
- Revamped email editor, bringing a completely new way of creating engaging and relevant content
- More channels, power, and ease to reach your customers with the right messages – Deliver push notifications to any Android or iOS app, Create and send SMS messages to any mobile phone, Search and manage your digital assets with a new centralised asset library
- Deeper personalisation to engage your customers – Participant engagement-based communication for online events powered by Microsoft Teams, Use customer journeys to target leads in addition to contacts
Microsoft Dynamics 365 Customer Service
- Customer Service workspace – an omnichannel, multisession, multi-app experience that supports intelligent work classification and enhanced routing capabilities
- Collaborate with organisational contacts within Dynamics 365 using Microsoft Teams
- Improved embedded analytics for customer service managers
- Enhanced Knowledge management
- Improved user experience through email
Microsoft Dynamics 365 Customer Voice
- Pause and resume survey
- Survey reminders
- Auto prefill answer
- Integration with Dynamics 365 Marketing Customer Journey
- Personalise survey
- Over-survey management
Find out our top 10 new features coming to Customer Voice: https://www.pragmatiqsolutions.co.uk/blog/new-releases/new-features-coming-soon-to-dynamics-365-customer-voice/
Power BI
- Quick create
- Sharing links for Power BI reports
- Data lineage, impact, and API enhancements
Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-bi/planned-features
Power Apps
- Improved apps discovery and selection in Power Apps mobile
- Model-driven app adds in-app notifications
- Improved navigation in model-driven apps
- Enabling remote work with deep integration to Microsoft Teams
- Export documents to PDF from a canvas app
- Duplicate detection Unified Interface experience
Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-apps/planned-features
Power Apps Portals
- Use Power Apps Portals Studio and Portal Management app to configure Power Apps portals.
- Unlock advanced Portal customisations using professional developer capabilities and familiar toolsets
Power Automate
- Trigger flows when a Microsoft Dataverse action is called
- Search records in Microsoft Dataverse using relevance search
- Manage solution-based flows
- Improved onboarding experiences for new users
- Connect to desktop flows without the on-premises data gateway
- Power Automate Desktop inclusion with Windows
Read more: https://docs.microsoft.com/en-gb/power-platform-release-plan/2021wave1/power-automate/planned-featureContact UsNN
