Archive for July, 2022

Microsoft Edge browser improvements

July 31st, 2022

Microsoft Edge is the built-in browser on Windows 11 and Windows 10.

It’s powered by Chromium, which ensures its compatibility with the vast majority of the web.

Starting with Edge 102, the browser will automatically compress disk caches to optimize performance.

Using too much disk space can worsen the browsing experience as well as bog down an entire system.

“When a browser uses too many resources, it not only impacts the browsing experience but can also slow down the entire system,” explained Microsoft’s Edge team in a blog post. “However, when it comes to performance optimizations, we often need to balance optimizing for the entire system, since optimizing for one resource can often come at a cost increasing the use of another resource.”

Browsers store content from the web by using disk caches. This allows Edge and other apps to access information quickly. While browsers, including Edge, already moderate how much disk space they take up, compressing content allows for further optimization.

Contents within caches are usually highly compressible. “Since the contents in these cache(s) are often highly compressible, compression results in increasing the likelihood that the requested resource can be fetched from the disk.”

Edge will automatically compress disk caches on eligible systems. The browser has to check whether a system is eligible to ensure that compression will not result in poor performance.

Cache compression is particularly advantageous for systems with a “clear” amount of available storage space, which is otherwise quickly used up with unlimited cache.

Most recently, the browser’s CPU and memory requirements have been slashed, which would have a less damaging effect on battery life. Bleeping Computer(opens in new tab) reports that sleeping tabs should use 32% less memory on average, with CPU usage dropping by 37%.

An upcoming update could give users a whole new way to interact with Edge by using custom commands. Microsoft Edge Canary 105 will see a feature that enables the command bar to run commands from a launcher integrated into the browser. Unlike rivals such as Chrome and Firefox, the new command bar is not located in the browser address bar, but as a standalone option, which we can hope will provide much smoother functionality.

he new command bar is opened by pressing Ctrl+Shift+Space, and sits just below the Microsoft Edge address bar. 

Although given the official name DevTools Command Palette, ghacks.net found that a wide range of commands could be used in the bar, including creating a new window or tab, opening office web apps, and even opening other apps such as Stack Overflow.

Users already signed up to Microsoft Edge Canary are able to try out the new feature now by updating to the latest build. The tool is still in development, so there’s no news yet on a potential release date, but if it gets enough engagement in the testing phase, there’s no reason why it shouldn’t become a part of Microsoft Edge in the future.

Microsoft has been made aware that some users are experiencing issues with favorites synchronization and plans to fix this in an upcoming release.

Xcitium – the new Comodo zero threat solution

July 31st, 2022

Every 11 seconds a new ransom incident occurs and every day the AV-TEST Institute registers over 450,000 new malicious malware and unwanted applications.

What if you could provide 100% protection from those unknown ransomware and malware attacks?

Well, – Now you can!

Comodo Security Solutions has rebranded as Xcitium as it unveils its patented ‘ZeroThreat‘ technology, to be the first in this new Gartner Domain Space “Containment for Endpoints”

Xcitium will have an official launch at the Black Hat USA Exhibition (Aug 6-11, 2022). 

ZeroThreat’ technology employs Kernel API Virtualization to isolate and eliminate threats such as zero-day ransomware and other malware before those can cause damage, all without interfering with a customer’s operations. 

“Xcitium’s ZeroThreat Technology, utilizing patented Kernel API Virtualization, prevents unknown malware from accessing critical system resources that cause damage, while providing complete use of the unknown file or application—this is a distinct departure from all existing vendors which terminate the offending unknown once their engine makes a threat determination,” 

Sarah Pavlak, Industry Principal at Frost & Sullivan

(In 2018, as Comodo, the company expanded beyond its original business strategy of keeping the Internet secure through SSL certificates. It focus was on unified managed endpoint protection in response to the increasing, advanced threat, landscape.

Since its inception, Xcitium has a track record of zero security breaches when completely configured.

The ZeroThreat technology is the cornerstone of the Xitium endpoint suite.

It is built with a signature role to keep the Internet safe with:

  • advanced endpoint protection (AEP),
  • endpoint detection and response (EDR),
  • managed detection and response (MDR).

For more information, contact: Synergy Software Systems 0097143365589

Microsoft’s Inspire conference roundup

July 21st, 2022
For the third year in a row, Microsoft’s Inspire conference, the marquee partner event of the year, was a relatively low-key virtual affair.

The Day 1 and Day 2 keynotes, which featured talks by CEO Satya Nadella, new chief partner officer Nicole Dezen, security corporate vice president Vasu Jakkal, and top channel execs like Nick Parker and Judson Althoff, featured few surprises.

The main driver of the presentations as expected was the Azure cloud.

Other recurring themes from the conference, which wrapped up on Wednesday.

  • Remote collaboration tools (particularly Microsoft Teams and Viva) are critical to supporting today’s hybrid work environments.
  • How Microsoft’s ongoing investments in its security products, from the omnipresent Defender line to the relatively new Entra family, can help meet the challenges of more sophisticated, expensive and high-stakes cyberattacks.
  • Data is everywhere, and Azure’s AI capabilities are what’s needed to harness that data for practical use. “This is the age of AI,” Nadella said during his keynote talk.

Inspire was notable for being Microsoft’s first major partner event since it announced this spring it is retiring the current Microsoft Partner Network (MPN) in October, and replacing it with the new Microsoft Cloud Partner Program (MCPP). The MCPP will distinguish partners according to their proficiency in six areas:

  • Data & AI (Azure)
  • Infrastructure (Azure)
  • Digital & App Innovation (Azure)
  • Business Applications
  • Modern Work
  • Security

Microsoft envisions these proficiency areas as being aligned with specific customer sales targets.

Parker, head of Global Partner Solutions, described this concept at Inspire using the metaphor of a house:

Microsoft for Industry
Another departure this year was Microsoft’s hyper-focus on industry. — each in different stages of completion.

 The company has six planned industry-specific cloud offerings –

  1. Financial Services,
  2. Healthcare,
  3. Manufacturing,
  4. Retail,
  5. Nonprofit
  6. Sustainability.

At Inspire, Julie Sanford, vice president of Go-to-Market Strategy and Programs at Microsoft, described these as “vertical expressions” of the Microsoft cloud. Microsoft is pushing partners to leverage these various industry cloud platforms and to tailor their offerings for the industries that suit them best.

As Althoff, Microsoft’s chief commercial officer, said during his portion of the keynotes, “Our partners are key to our industry strategy.”

“Go vertical” isn’t a new exhortation from Microsoft; the company has been encouraging partners to take a vertical industry approach for years. Recently, however, Microsoft has been making its industry goals more explicit — for instance, by developing those six distinct industry-specific cloud platforms. Moreover, when the MCPP launches, it will have built-in incentives for partners who take Microsoft’s industry directive seriously.

Sanford said during the Inspire keynote that the MCPP will have industry partner designations, starting with health, financial services and retail. Microsoft intends to launch “co-design sessions” with partners to help develop these designations, she added.

Inspire News Roundup of Azure Migrations and App Modernization:
Microsoft Lists Partners’ Cloud Objectives at Inspire
Microsoft Inspire 2022: Enterprise Collaboration Upgrades on Display
New Microsoft Cloud for Sovereignty Helps Government Customers Meet Requirements
Microsoft and Oracle Announce Database Partnership
Microsoft Enlists Nuance Tech in New AI-Powered Contact Center
Microsoft Touts Cost-Saving Benefits of All-in-One Security Solutions
Microsoft Cuts Ribbon for ‘Azure Space Partner Community’

Omnichannel for Customer Service – Dynamics 365

July 18th, 2022

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Gives us many of the contact centre features we require out of the box.: web chat, SMS, voice and more directly within Dynamics 365.

Put simply we’re talking about giving customers many different ways of contacting you for support.

Omnichannel customer service is also often used to describe a system which combines many channels in to a single stream. The single stream gives a seamless experience for customers and support agents

Other related functionality includes Unified Routing to intelligently allocate work items to agents and also the Customer Service Workspace which gives agents a multi-session UI. And not forgetting Power Virtual Agents that can be used as voice IVRs or webchat BOTs.

An additional license is required to access Omnichannel for Customer Service.

Supervisors get real-time and historical visibility and insights into the operational efficiency of agents and the utilization across various channels.

The enterprise-grade routing and work distribution engine allows customers to configure agent presence, availability, and routing rules, thus ensuring agents are working on the most relevant engagements.

End of support for Microsoft SQL 2012

July 15th, 2022

Microsoft on Tuesday announced that it will no longer be supporting SQL Server 2012     

The product, on July 12, 2022, reached the end of its 10-year support model. It means that SQL Server 2012 will no longer get future security patches from Microsoft. The server continues to run under such circumstances, but organizations may be potentially exposed to future security troubles and they could get encumbered by the compliance implications of running unsupported software.

Organizations who need to stick with SQL Server products, have four options:

  • Organizations can upgrade to SQL Server 2019.
  • Organizations can continue to use SQL Server 2012 and get “Critical” security patches only via Microsoft’s Extended Security Updates (ESU) program for up to three years.
  • Organizations can move their SQL Server 2012 workloads into Microsoft Azure virtual machines, where Microsoft provides the ESU patches at no cost.
  • Lastly, Microsoft advocates using Azure SQL Managed Instance, which is an Azure platform-as-a-service offering that promises high compatibility with on-premises SQL Server.

The Azure SQL Managed Instance option is similar to the Azure Arc-enabled SQL Managed Instance service, but the latter lets organizations continue to use their own infrastructure. The nuances between those two options are described in this Sept. 30, 2020 Microsoft Tech Community post.

While the ESU program offers a grace period of sorts for SQL Server 2012 users, its use with on-premises servers comes with licensing requirements. Organizations will need to have Software Assurance coverage, which is an annuity cost. However, they can only buy ESUs when they have an “Enterprise Agreement (EA), Enterprise Subscription Agreement (EAS), a Server & Cloud Enrollment (SCE) and Enrollment for Education Solutions (EES)” licensing, according to Microsoft’s end-of-support FAQ document.

The ESU program lets organization buy Critical security patches in one-year increments, for up to three years maximum. Microsoft hikes the ESU price each year by 25 percent of the base price of SQL Server 2012 license, according to the following formula:

  • Year 1: Approximately 75% of full license price
  • Year 2: Approximately 100% of full license price
  • Year 3: Approximately 125% of full license price

Those incremental fees no doubt are designed to prod organizations into moving their SQL Server 2012 workloads into Azure virtual machines, where Microsoft provides ESU patching for free.

For organizations making the move to cloud services, Microsoft’s  Azure Migration and Modernization Program offers either Microsoft ,or partner support for moves to Azure services. This program is billed as being available to organizations of all sizes, and bearing “no additional cost” for Azure customers, per its landing page.

Microsoft has recently beefed up the funding for the Azure Migration and Modernization Program.

“We’re now investing significantly more to support your largest Windows Server and SQL Server migration and modernization projects, up to 2.5 times more than previous investments, based on project eligibility,” the announcement indicated. “This investment will help with your migration in two ways: partner assistance with planning and moving your workloads, and Azure credits that offset transition costs during your move to Azure Virtual Machines, Azure SQL Managed Instance, and Azure SQL Database.”

The announcement also warned that Windows Server 2012 and Windows Server 2012 R2 will be reaching their end-of-support phasesnext year on October 10, 2023.”

Microsoft plans to offer its ESU patch program and its Modernization migration support program for those servers as well.

Next year, in April, many of Microsoft’s 2013-branded application servers will also fal out of support 

Note: Before you upgrade SQL, check the compatibility of the software that runs on it with the new version of SQL – you may be faced with the need to also update those systems to later versions for example older versions of Dynamics Ax,

Dynamics 365 Field Service on premise is no more…

July 13th, 2022

Microsoft acquired the IP that became Dynamics 365 Field Service in 2015, and the company announced last year it will end support for the on-premises version of the product in June 2022.

The on-prem product, which Microsoft refers to as “Dynamics 365 Field Services (on-premises)”, uses the older Field Service Mobile app built with Xamarin and that app is also retired, becoming “no longer available” from Microsoft.

Power Apps Wave 2 2022 enhancements

July 13th, 2022
  • Power BI continues to invest in empowering every individual, team, and organization to drive a data culture. Creation experience is improved by aligning our experiences with Office and enabling datasets authoring on the web.
  • By bringing power query diagram view into Power BI Desktop, creators can use a no code experience to perform extract transform load (ETL) on their data.
  • For teams, there are enhancements to metrics focused on enterprise needs and integration with Microsoft Viva Goals.
  • The big data experience is increased through:
    • automatic aggregations,
    • query scale out,
    • data protection capabilities via data loss prevention (DLP),
    • improved visibility into activity to admins. 
  • Power Apps will expand governance capabilities to allow organizations to enable, manage, and support citizen development across the entire organization. 
  • Makers and developers of all skill levels will be more productive over Dataverse in a unified studio, with modern experiences to build and manage data and logic.
  • Infused intelligence will: support development, enrich data, and optimize end-user experiences.
  • In addition to ensuring trust and the ability to leverage rich data experiences, both makers and end-users will benefit from out-of-the-box collaboration capabilities to enable users to be more productive when working together.
  • Power Pages  brings more out-of-the-box capabilities to support both low-code/no-code development as well professional developers.
  • In this release makers have additional capabilities to work with forms and lists and to use the design studio to get started quickly with additional solution templates.
  • There are enhancements for professional developers to do more with the sites and to use both the Microsoft Power Platform command line interface (CLI) tool and visual studio (VS) Code
  • Administrators can also use those tools to better administer and govern their Power Pages sites. 
  • Power Automate is more accessible with new experiences to help users of every skill level to build out their cloud and desktop flows.
  • Organizations can automate their deployments of Power Automate, with additional enhancements for application lifecycle management (ALM).
  • For increased usage of robotic process automation (RPA), new features will make it easier to manage machines in Azure and the credentials of your users and accounts.
  • Power Virtual Agents bring improvements in:
    • the authoring experience with commenting,
    • Power Pages integration, data loss prevention options, proactive bot update messaging in Teams, and more. 
  • Creating a bot is typically a complex and time-intensive process, requiring long content update cycles and a team of experts.
  • Power Virtual Agents gives anyone in your organization the ability to create powerful custom bots using an easy, code-free graphical interface, without the need for AI experts, data scientists, or teams of developers.
  • A bot can interact with users, ask for clarifying information, and ultimately answer a user’s questions. 
  • AI Builder continues to enable citizen developers to use and customize AI capabilities to build more intelligent apps and workflows. Lifecycle and governance of AI Builder models will be improved with enhanced versioning, deployment, and monitoring capabilities.
  • Makers will also benefit from new features for intelligent document and text processing like the ability to manage human in-the-loop validation, easier integration of large data sets for automated e-mail processing, and the ability to process contracts and multi-page tables in documents.

Dynamics 365 – Wave 2 highlights for 2022

July 13th, 2022
  • Dynamics 365 Marketing brings real-time customer journey orchestration to enable business-to-business (B2B) brands to hyper-personalize experiences across the entire buying journey.
  • Confidently grow your marketing and customer experience programs to target up to 100 million customers with up to 300 million messages and interactions per month.
  • Intuitive lead capture forms, leads nurturing hands-off automation, and a new analytics dashboard enable alignment between sales and marketing teams like never before.
  • Organizations can reach new levels of marketing maturity with AI-powered next best content selection and increased support for business units.  
  • Dynamics 365 Sales continues to optimize the seller experience using data and AI .
  • Help sellers to prioritize their work, blending business with productivity tools to meet sellers where they are.
  • Drive in-the-moment, collaboration experiences, so that every seller can engage with their colleagues and customers efficiently, reclaiming their time and being more productive.  
  • Dynamics 365 Customer Service is focused on delivering the capabilities that help run contact centers optimally.
  • Enhancements in unified routing with features such as percentage-based routing, preferred agent routing, and longest idle routing are new features
  • Customer support swarming in Microsoft Teams will help agents resolve complex cases through collaboration.
  • Organizations can empower their customers with options to leave voicemail, callback, and dial agents directly in the voice channel.
  • The agent experience is modernized with an enhanced conversation timeline, horizontal multisession navigation, and AI-powered conversation summary.
  • Supervisors can view Microsoft Power Virtual Agents analytics within their omnichannel analytics dashboards.
  • Dynamics 365 Field Service brings new capabilities that enable organizations to better orchestrate service operations for workers. Organizations can now:
    • build and maintain location and assets for large facilities,
    • keep their cost at bay by configuring “not to exceed” limits,
    • and group similar incident types under “trade” for ease of management.
  • Optimization improvements include booking lock constraints and i myriad of user experience improvements to the mobile app to further empower frontline workers.  
  • Dynamics 365 Finance launches the general availability of vendor invoice optical character recognition (OCR) which automates the reading and recognition of vendor invoices.
  • There are additional capabilities for subscription billing use cases.
  • The Tax calculation service will be integrated with Dynamics 365 Project Operations (preview)
  • The electronic invoicing service will be extended to support new and upcoming e-invoice legislations for: France, Poland, and Saudi Arabia. 
  • Dynamics 365 Supply Chain Management continues to invest in capabilities that drive agility and resilience across the supply chain.
  • New analytics and support for multiple vendors in planning optimization help organizations optimize their sourcing strategies.’
  • Inventory visibility lets organizations track real-time consumption within allocated quantities in support of promotions, special events, and new product introductions.
  • Guided warehouse implementation and configuration experiences enable rapid reconfiguration of supply chains .
  • Manufacturers in the process industry can use Planning Optimization to shorten their planning cycles. 
  • Dynamics 365 Intelligent Order Management expands its ecosystem of providers and builds on the continued success of FedEx. There are now 14 providers that span the supply chain lifecycle from order ingestion to last-mile delivery.
  • In the upcoming release, there is support for various order types—back orders, subscription orders, manual orders, and purchase orders.
  • You can also simulate fulfillment to model and understand the impact of choosing various fulfillment strategies.
  • Contextual collaboration features allow an order to be shared with multiple stakeholders using embedded Microsoft Teams. 
  • Dynamics 365 Project Operations Empower project managers and project teams in this release wave with project budgeting and time-phased forecasting, baselines and snapshots,
  • The application experiences on the web and mobile form factors is modernised.
  • For both project accountants and back-office personas, w advanced subcontracting and subscription billing capabilities are added.
  • Across-the-board investments will ease the complexity of interaction patterns.
  • Modern and fluent controls are also targeted for this release wave.
  • Dynamics 365 Guides Improve collaboration experiences for authors and operators on Microsoft HoloLens 2.
  • The application will also be updated to provide more advanced content authoring workflows versioning and publishing of guides in the coming wave. 
  • Dynamics 365 Human Resources We can now to tailor experiences and automatically complete processes where manual decisions and tasks are needed today.
  • Improved efficiency is available to managers and employees by providing notifications outside of the application for benefits processes and tasks.
  • Integrating employee skill and compensation, and leaving information to resource managers in Dynamics 365 Project Operations will also improve collaboration and efficiency.  
  • Dynamics 365 Commerce New and updated B2B experiences, include sales agreements across channels and customer-specific catalogs.
  • Omnichannel media management features streamline workflows.
  • Key point of sale investments includes a Store Commerce app availability for iOS and Android devices.
  • Apple Pay and Google Pay digital wallet integration,
  • New customer support options through virtual agent and live agent integration will be available for e-commerce.
  • Dynamics 365 Fraud Protection will offer a new transaction acceptance booster (TAB) offering that allows merchants to increase their bank approval rates without having to rip and replace their incumbent fraud provider solution.
  • To replace a merchant’s incumbent fraud solution is costly and timely, and this enables the merchant to benefit from Dynamics 365 Fraud Protection TAB capabilities with minimal disruption to their business.
  • Dynamics 365 Business Central continues to improve the reporting capabilities for customers, including new report datasets for Excel and improvements to the Microsoft Power BI reports which now will support dimensions.
  • The Microsoft Power Apps and Microsoft Power Automate integration offer new capabilities for low-code development.
  • The application will get several improvements like: helping users do reverse entries in the payment reconciliation journal and several improvements to the supply chain functionality.
  • There are steps to scale productivity via more efficient and performant tooling for development and administration.
  • Dynamics 365 Customer Insights continues to invest in accelerating customer understanding by enhancing time to value with quicker out-of-the-box insights, predictions, segments, and measures with limitless extensibility across technology ecosystems.
  • New features will power personalized experiences with real-time insights, analytics, and activations to deliver industry-leading personalization and moments-based marketing.
  • New features also enable ubiquitous insights for an integrated data flow across Microsoft Dataverse, Dynamics 365, and Microsoft Power Platform for seamless workflows.
  • Dynamics 365 Connected Spaces now supports alerts and notifications via Teams or Outlook when business AI-skills detect actionable patterns within a physical space.
  • Customers can now use Dynamics 365 Connected Spaces in Germany (besides US and UK) and connect up to 10 cameras for each Azure Stack Edge device maximizing their existing investments in expanding Dynamics 365 Connected Spaces across their physical footprint.
  • Customers can also leverage the Azure Stack Edge Pro 2 device for configuring Dynamics 365 Connected Spaces at the edge in addition to the existing Pro 1 devices.