A new product that adapts the capabilities of the previous Voice and Digital Messaging channel Add-ons for Dynamics 365 Customer Service. It makes those available in a standalone product. Infused (of course) with Copilot and using Generative A.
it’s designed as a Contact Center as a Service (CCaaS) solution
License a standalone solution for $110 per user per month, or together with Customer Service Enterprise in a new offering called Customer Service Premium, which costs $195 per user per month.
