Copilot in Microsoft Dynamics 365 Finance
Copilot in Microsoft Dynamics 365 Finance enhances productivity for collections managers and improves collaboration with their customers.
The AI-generated summary of the customers’ account, overdue invoices and payment history helps prioritize which customers need attention.
Personalized customer communication created by using AI-generated email saves time and increases overall efficiency by not having to navigate to multiple screens. This helps to increase successful collection rates and proactively keeps customers in good standing.
Copilot in Microsoft Dynamics 365 Finance displays this AI-generated summary on the new Collections coordinator workspace. Powered by Microsoft Azure Open AI’s large language model, this will reduce the time to review collection details for customers. Collections coordinators can help their organizations to improve cash flows by ensuring timely payments.
Copilot gives users access to AI capabilities that augment Dynamics 365 Finance and Operations apps’ application experiences and functionality. It can appear in many different user experiences. Here are some examples:
- Sidecar – Copilot sits alongside the application as a sidecar and provides conversational support to the user. The sidecar is the primary Copilot interface in Dynamics 365 Finance apps. It provides a natural language chat experience that helps users work with application functionality and data. For example, the generative help and guidance with Copilot (preview) feature is provided as a sidecar.
- Embedded – These Copilot features add intelligent capabilities to the application itself. In this way, they bring AI to the center of the application experience. For example, in the Confirmed purchase orders with changes workspace, AI capabilities built into the page help users understand and react to changes in confirmed purchase orders.
- Outside – External agents help orchestrate across different apps and tasks. For example, users can use Copilot to ask questions about Dynamics 365 Finance and Operations data. For more information, see FAQ for finance and operations data on Microsoft 365 Copilot
Copilot in Microsoft Dynamics 365 SCM
Copilot in Microsoft Dynamics 365 Supply Chain Management will proactively flag external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights then surface impacted orders across materials, inventory, carriers, distribution networks, etc. Supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen.
On-hand inventory insights to help user make informed inventory decision, such as for order promising:
- Query on-hand inventory: Users can use natural language to ask about inventory stock levels and availability just as easily as when chatting with a colleague. For example, type “Find all the 18-inch tires in my store” without need to remember any exact item code or specifications, IDs, or navigation paths.
- Inquire Inventory: Use guided conversational experience to quickly identify the best available products for order inquiries without leaving the Microsoft 365 work context. Sales managers focus on communicating with customers and increasing sales. Having product inventory levels handy from Microsoft 365 helps sales managers please customers and close deals faster.
Copilot helps procurement specialists to make better purchasing decisions in procure-to-pay processes:
- Manage purchasing decisions with Copilot: The Copilot support for procurement is an advanced tool that empowers users to efficiently manage and assess changes to purchase orders on a large scale. Classifying changes by impact and risk associated with these changes greatly enhances procurement decision-making. With Copilot, users can swiftly identify high-impact or low-impact alterations and analyze downstream impact, enabling prompt actions to mitigate potential risks.
What’s next?
The possibilities of AI in ERP systems are endless, and Dynamics 365 Copilot is just the start of an exciting journey.
Copilot isn’t here to replace the expertise of service agents or app developers but to augment it. By caring for mundane activities, Copilot allows everyone to be more productive by focusing on critical tasks.
