Microsoft Dynamics 365 for Finance and Supply Chain (FSCM) is Microsoft’s flagship and most capable ERP solution. With advanced functionality, superior architecture and single source application, D365 FO is the natural choice for larger enterprises who often demand multi-site, multi-country, multi-lingual capabilities.
We have had a rich history of success with large international organisations implementing its predecessor Microsoft Dynamics AX, and D365 FSCM takes the power of AX to a different level!
It provides accessibility – anywhere, anytime via a browser-based user experience that enables users to access the system from any location and on any device.
Functionality includes: Finance (GL, AR, AP, Cash and Bank, FA, Budgets, Costing,) Sales, Purchasing, Planning, Advanced Warehouse Management, Discrete, Process and Lean Manufacturing, Master planning ATP and CATP, Retail, Project Management and Accounting, Asset Management, and Public Sector. modules. This is supported by numerous reports and dashboards and an in built Financial Reporter tool, and in built tools for case management, and workflow management.
As a Microsoft solution there is already integration with Azure technologies such as Microsoft Fabric, Microsoft 365 office productivity tools, Power apps and Power Bi, SharePoint and much more, all wrapped around with Microsoft security and platform management .
In addition, there are also numerous Apps available which extend the standard functionality and provide additional ISV and vertical solutions for example Synergy offers its own:
GCC localised HR and Payroll further enhanced with BI Dashboards, and automated PRO and employee self service processes.
A comprehensive Real Estate solution.
If you are looking for an enterprise multi county ERP system, or seeking to move upwards and onwards from Dynamics Ax, Dynamics GP or NAV, or other ERP systems the you will appreciate all that FSCM has to offer. However, you might just be a little nervous of how go forward with a multi company system, how long will take, how much will it cost and million other questions.
Synergy Software Systems is the oldest partner in the region and was the first Gold Partner for Dynamics Ax. We have a large mature team of consultants, professionally certified by Microsoft, who have helped guide other enterprises faced with the same challenges. Consultants are based here in Dubai, and we have a manned helpdesk through our working hours – one reason we received the Highest Customer Satisfaction Award from Microsoft.
Put your worries behind you and seize the future and call us on 0097143365589 for impartial, informed advice.
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At the Microsoft Business Applications Launch Event, last week the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform was announced. This is a a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.
This release wave introduces hundreds of new features across Microsoft Power Platform applications. It included enhanced capabilities for: governance, administration, and professional development.
Updates for Dynamics 365 include innovation to:
help employees be more productive,
create exceptional customer experiences
deepen relationships,
drive meaningful growth across the business.
This release features new AI capabilities in Copilot to improve insights, save time, and enhance creativity across Dynamics 365 and Microsoft Power Platform.
Organizations like Nestlé, Kodak Alaris, Northern Trust, Centrica, Spark NZ, Domino’s Pizza UK and Ireland, and Suffolk are already adopting these capabilities to drive transformative changes in their businesses.
Updates to Microsoft Dynamics 365 Finance include the general availability of extended planning and analysis, which brings together operational and financial planning to continuously plan, act, and analyze.
General availability of business performance analytics streamlines financial reporting by centralizing data from multiple business processes and in an easy-to-use interface.
Updates to Microsoft Dynamics 365 Supply Chain Management include improvements in demand planning, as well as procure-to-pay processes. Copilot will suggest actions tto help purchasing agents make better decisions in response to new and updated information that affects open purchase orders.
With Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Insights, and Copilot you can use data and insights that used to be hidden, unlock capabilities previously out of reach, and reach new levels of productivity and collaboration.
The new release wave introduces a variety of solutions to help marketers and sales professionals use Copilot to deepen their understanding of their target customer base, streamline engagement processes, and push the boundaries in crafting exceptional customer experiences.
Copilot in Power Platform bring a new era of AI-assisted low-code development. Copilot features in release wave 2 to make it easier to quickly create solutions.
Copilot plays a vital role in democratizing development, to enable a broader audience—both citizen and professional developers—to create innovative solutions using natural language. Copilot within Microsoft Power Platform significantly improves the governance and administrative experience, to expedite the development of applications.
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Microsoft Copilot is a digital companion for a single Copilot user experience across Bing, Edge, Microsoft 365, and Windows.
Over the past few years, the pace and volume of work have increased. On a given workday, users typically search for what they need 18 times, receive over 250 Outlook emails, and send or read around 150 Teams chats. Teams users globally are in three times more meetings each week than they were in 2020. In Windows, some people use 11 apps in a single day to get their work done. Microsoft 365 Chat will help everyone lift the weight of work.
Last week’s announcement in New York impacts all the product line-up for commercial customers:
Microsoft Copilot in Windows to create faster and to complete tasks with ease and make once-complicated tasks simple. Find it on the taskbar or with the Win+C keyboard shortcut, to get assistance alongside all your apps. Copilot in Windows will feature the new Copilot icon, the new Copilot user experience, Bing Chat, and will be available to commercial customers for free.
Bing Chat Enterprise builds on Microsoft Copilot and adds commercial data protection. Bing Chat Enterprise, chat data is not saved, Microsoft has no eyes-on access, and your data is not used to train the large language models (LLM). Bing Chat Enterprise is available as a standalone for $5 per user per month and is included in Microsoft 365 E3 and Microsoft 365 E5. Bing Chat Enterprise is now available in the Microsoft Edge mobile app and Microsoft is bringing support for multimodal visual search and Image Creator to Bing Chat Enterprise. Bing Chat Enterprise is already part of Microsoft 365 E3 and E5, Business Standard, and Business Premium, which means more than 160 million people already have access.
Microsoft 365 Copilot is your AI assistant at work. It builds on Bing Chat Enterprise and includes enterprise-grade security, privacy, compliance. This responsible AI ensures that all data processing happens inside your proven Microsoft 365 tenant
. Microsoft 365 Chat is the new experience for Microsoft 365 Copilot and goes far beyond simple questions and answers. It combs across your entire universe of data—all your emails, meetings, chats, documents, and more, plus the web—to solve your most complex problems at work. It’s integrated into the Microsoft 365 Apps:Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot will be generally available for enterprise customers for $30 per user per month on 1 November 2023.
Copilot in Outlook helps you stayon top of your inbox and create impactful communication in a fraction of the time.:
Ask Copilot to summarize an email thread to get key information with annotations that help you quickly jump to the source of the summarized content, and suggested action items, replies, and follow-up meetings.
Choose “Sound like me” tomatch your unique writing style and voice when you’re using Copilot to draft an email.
Follow a Teams meeting that you could not attend live, directly from Outlook on your own time. When the meeting starts, Teams notifies participants to record it. When the recording is ready, Copilot notifies you in Outlook.
Copilot in Word transforms every part of the writing process to make you more creative and efficient::
Ask Copilot for a summary of any document to share as a recap or quickly get up to speed, and Copilot will now deliver a more in-depth bulleted summation with all the information you need.
Ask Copilot to “rewrite” a paragraph, then scroll through a series of options to see what fits best. You can then adjust the rewrite tone to make it more neutral, casual, or professional.
Refine a prompt by asking Copilot to do things like “make answer more concise” or “add a column in the table for the project owner.”
Save time on formatting by asking Copilot to generate a table from your copy.
Copilot in Excel enables anyone to analyze and visualize data like a data analyst. :
with Copilot in Excel to help analyze, format, and edit your data to gain deeper understanding and insights.
Quickly add a formula column, highlight key data with a prompt like “make all cells red where the value is under 1000,” filter and sort your data, and ask questions to instantly uncover key insights.
Use Copilot to access advanced analytics; create powerful, professional visualizations, generate forecasts, and save time sorting through data with Python in Excel.
Copilot in Loop unlocks the power of shared thinking,helping teams cocreate, stay up to date, and pick up where others left off. :
Iterate with Copilot collaboratively as a team, cocreating prompts and reviewing earlier interactions to edit and improve on work together.
Ask Copilot to generate a quick table on the page to help organize team projects. You can easily turn the table into a Loop component to share with teammates wherever they’re working—in Teams, Outlook, Microsoft Whiteboard, and Word on the web.
Quickly catch up where your teammates left off by asking Copilot for a summary of a page or asking open-ended questions like “What key assignments were made since I was last on this page?”
Generate a recap for a teammate that you’re handing work off to, so they can get up to speed on any updates or changes.
Save time writing code with Copilot-suggested Code blocks that pop up automatically using the context of your work.
Copilot in OneNote helps you stay organized, prepared, and ready to take action. :
Gain deeper insights on your notes by asking comprehensive questions like: “What are the pros and cons of this process?”
Quickly generate summaries of your OneNote content.
Type just a few sentences and get a Copilot-generated paragraph, bulleted list, or organized section.
Make your writing clearer and more effective with a quick Copilot edit.
Copilot in Stream helps you find the insights and information you need from a video—in the Microsoft Stream web app or anywhere Stream videos work across Microsoft 365 apps—in seconds. :
Get a quick summary of the video with a transcript of the relevant spots you need to review.
Ask Copilot open-ended questions—“What was the discussion outcome?” “How did the site walkthrough go?”—to quickly understand outcomes and key points.
Ask Copilot to identify when people, teams, or topics are discussed, then jump right to that point in the video.
Ask Copilot for suggested follow-ups or actions from a video you missed.
Copilot in OneDrive helps you find all the insights and information you need—without ever opening a file. Now you can:
Ask Copilot open-ended questions related to an individual file or get a summary of the content.
Copilot in Windows
In May, we announced that Copilot was coming to Windows 11. Copilot in Windows—in preview starting September 26—empowers you to create faster, complete tasks with ease, and lessens your cognitive load—making once complicated tasks, simple. We’ve made accessing the power of Copilot seamless as it’s always right there for you on the taskbar or with the Win+C keyboard shortcut providing assistance alongside all your apps, on all screen sizes at work, school, or at home.
MANAGING COPILOT IN WINDOWS
To help bring Copilot to more people across more organizations, Windows 365 Boot and Windows 365 Switch will also be available in this update, making it easier than ever to get a full, secure, personalized Windows 365 Cloud PC with Copilot—on any device.
In2018, Microsoft released the Continuous Update policy for Dynamics 365 Finance & Supply Chain Management (D365 FSCM), which included seven service updates per year.
Last month Microsoft announced it reducing the number of service updates released per year to four. Here’s what to expect with these upcoming D365 FSCM release schedule changes.
NEW RELEASE SCHEDULE
Major releases, previously known as the Spring and Fall updates, will shift to January and July, with minor updates in April and October. The new naming convention will also be introduced at the same time.
Major releases will be denoted on version numbers with a “*”, e.g., “CY25Q2: 10.0.43*”.
The update name will consist of two segments.
The first will denote the year and quarter the update is scheduled to automatically be applied to production environments.
The second segment will be the update version. For example, “CY24Q1: 10.0.38” is version 10.0.38 that will be automatically applied to production from the first quarter of 2024 onwards.
You can only pause one consecutive update instead of three.
The total minimum number of updates you are required to take per year remains at two.
Proactive Quality Updates (PQUs) remain unchanged and will be pushed in between service updates, delivering periodic cumulative hotfixes.
The PQUs will follow the same “safe-deployment” model, which first delivers the PQUs to a single region that contains a small group of customers who have the highest tolerance for risk.
When no regressions are identified, the process continues through a broader group of customers, based on geographies (stations), until all customers are using the new version.
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Microsoft will retire the product name Dynamics 365 Marketing and rebrand most of its current capabilities as part of Dynamics 365 Customer Insight.
Dynamics 365 Customer Insights, is an AI driven solution which will revolutionize customers experiences. For the two elements, of Data, and Journeys. “Customer Insights – Data” will be the name of the existing Customer Insights solution for a customer data platform that provides an organization with a 360-degree view of their customers. D365 Marketing will be known as “Customer Insights – Journeys”. the new offering will be available for purchase starting on September 1.
Combining both marketing and customer data under one brand aligns with Microsoft’s product vision, for Customers to run campaigns based on customer entities stored in Dataverse or based on profiles stored in Customer Insights from other sources.
For existing D365 Marketing customers, the transition from outbound to real-time marketing will continue as part of the product change. Starting this month, new customers will only have access to real-time marketing capabilities. Existing customers can continue to use outbound marketing, but Microsoft will not be adding any enhancements.
(Microsoft’s 2023 Release Wave 2 plans still includes a section for D365 Marketing separate from Customer Insights.)
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Microsoft Viva Topics applies next-generation AI to empower people with knowledge and expertise in the apps they use every day.
Viva Topics automatically organizes content and expertise into related topics like projects, products, processes, and customers.
Topic cards deliver knowledge just-in-time across Outlook, Microsoft Teams, and Office. And topic pages—created and updated by AI—enable experts to cultivate and share knowledge with simplicity.
New features that will free up time and make it easy for people to find information and to apply knowledge – including Copilot in Viva Topics, Teams app, and more.
Copilot in Viva Topics
Use Copilot in Viva Topics, in your organization’s to :
share intelligence to distribute best practices and knowledge to everyone
– uncover new opportunities b
summarise complex topics across multiple connected documents,
translate topic pages based on sources even in other languages,
analyze connections between what may seem disparate concepts
Then validate & augment the source of organizational knowledge to ensure accuracy and credibility.
Expected release for preview insSeptember 2023.
Explore and query your organization’s knowledge graph with relevant people & resources
Answers in Viva
Copilot is also coming to Answers in Viva. When an employee asks a question, Copilot can:
suggest additional details to clarify of the question.
recommend existing resources and potential answers.
curate knowledge by providing a summary of all the replies and contributors
and to brings it all together into an aggregate view with FAQs, experts, and other resources.
These Copilot capabilities will use natural language AI interfaces to improve employee experience
Copilot can help people provide answers to questions by recommending existing resources and potential answers.
Viva Topics Teams app:
The new Viva Topics app in Teams will be available for all licensed Viva Topics users. You can now use the Viva Topics app in Teams as a destination to see ‘their’ associate Topics, and knowledge managers can even access Manage Topics and the upcoming analytics tab. You will no longer have to navigate out of Teams to access their Topic Center. The app will also include new Viva components that will allow Viva Suite users to easily transition between Viva apps, submit feedback, and get support.
Updates to this feature can be tracked should reach GA in May 2023.
Multi-Hop queries for Related Topics
This generally available version of Related Topics adds a second layer of connections so that topics that are two degrees of connection away from the focal node are shown. Click on a node to expand the visualization to show more topics connected to that node.
Viva Topics in Feed
Microsoft Feed is a dedicated Feed experience in Office.com and Edge New Tab Page that helps Microsoft 365 users feel connected and up to date on the people, topics, and tasks most important to them-files, meetings, tasks, news, links, people highlights and community posts.
Your Feed, will show you relevant Viva Topics. When a SharePoint object that is already associated with a Topic is shown in Feed items, you will see a corresponding Topic to help you further understand the context and do more. Only SharePoint objects that are associated with an existing Viva Topic are highlighted with a Topic.
Updates to this feature should be GA by end April 2023.
Viva Engage conversations and Q&A on Topic Card as Activity
Viva Topics will be a continuous source of information with Viva Engage conversations and Q&A associated with a topic appear on the Topic Card as new activity.
Updates to this feature will reach GA in May 2023.
Verified Topic badges
Mark published topics as verified and add a specific group of SMEs as editors to the topic.
Verification helps readersto identify topics with added reliability.
Topics that are verified are identified by a special badge and indicate the content is reviewed for accuracy and are regularly updated by assigned editors.
Updates to this feature will reach GA in April 2023.
Topic engagement analytics for knowledge managers
Usage and engagement analytics showing Viva Topics adoption and value will be available to knowledge managers in a new analytics tab in topic center. Analytics will include:
• Unique user counts and Usage counts for:
o Topics activities overall o By activities like consuming, contributing and sharing Topics
• Detailed breakdown for Topics consumption usage from Topic card, page, search, Topic center cards; Usage count details for; • Detailed breakdown for Topics contribution activities like Editing and publishing topics, will provide feedback.
Updates to this feature will reach GA in May 2023.
Topic Engagement Analytics for Admins
Usage and engagement analytics on topics (views, edits, etc.) to the Microsoft Admin Center for Admins.
Updates to this feature will reach GA in May 2023
Control topic highlights on SharePoint
SharePoint includes a Viva Topics experience that identifies topics on SharePoint pages, news posts and automatically highlights those on the page.
Both page authors and editors can control which topics get highlighted on the page to ensure the messaging and styling of the content is accurate.
A new dedicated space for Viva Topics within SharePoint pages o discover and consume all the topics on the page in a single place without scrolling to look for a highlight.
Updates to this feature will reach GA in April 2023.
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Microsoft 365 Copilot combines the power of large language models (LLMs) with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.
Microsoft Graph is the gateway to data and intelligence in Microsoft 365. It provides a unified programmability model to access the tremendous amount of data in Microsoft 365, Windows, and Enterprise Mobility + Security. Use the wealth of data in Microsoft Graph to build apps for organizations and consumers that interact with millions of users. Custom applications can use the Microsoft Graph API to connect to data and use it in custom applications to enhance organizational productivity.
Microsoft Graph provides a single endpoint that the app can use to access the required data and to simplify the overall development process.
Organizations store vast amounts of data and intelligence across Microsoft cloud services, but how accessible is the data to users?
For example, a salesperson is setting up a meeting with a customer, wants to easily access files and previous meetings and notes but are those emails and chats between a salesperson and customer easy to find? What people within the organization can the customer contact for support?
Data and intelligence like the following types can be accessed through the Microsoft Graph REST APIs and client libraries:
Users and groups
Teams data
Tasks
Files
Mail
Meetings and calendars
Organizational charts
Copilot is an AI-powered tool that uses natural language processing and machine learning to understand users’ requests and provide personalized recommendations, tips, and assistance. Users can ask Copilot questions and get instant answers, guidance, and suggestions to help them work more efficiently.
Copilot is designed to be available across multiple Microsoft 365 applications, including :Word, Excel, PowerPoint, Teams and Outlook, and is intended to be context-aware. It ‘understands’ the user’s specific needs and the task at hand. Some examples of this functionality are the ability to point copilot to a word document, and request to create a power point presentation based on the data in the document.
Copilot will also work with tools from the Power Platform and Dynamics 365 products. Copilot for Power Virtual Agents is already in preview.
Copilot enables marketers to create targeted customer experiences and interactions that are informed by data-driven decision making. With access to the natural language data discovery feature in Customer Insights, they can build confidence by validating and discovering customer insights for their marketing strategies. For example, a marketer can ask Copilot how many of their customers fit the profile of currently residing in Washington, DC, who are over the age of 25, who have also attended a promotional event in the last six months.
With just a few clicks, Copilot will present the results of their query, including the number of customers that match the attributes or behaviors, as well as other useful information such as the customer lifetime value, product preferences, or average purchase price.
Copilot in Dynamics 365 Customer Insights removes the barrier of needing to craft queries in SQL to get a deeper understanding of customers, enabling marketers to speed and scale the delivery of hyper-personalized experiences that customers expect.
Copilot in Viva Sales
Automatically generate contextual email replies and meeting summaries with Copilot in Viva Sales, available to Dynamics 365 Sales customers. Copilot in Microsoft Dynamics 365 Sales and Viva Sales helps sellers dramatically reduce the time they spend on clerical tasks. AI helps write email responses to customers and can even create an email summary of a Teams meeting in Outlook. The meeting summary pulls in details from the seller’s CRM such as product and pricing information, as well as insights from the recorded Teams call. With sellers spending as much as 66% of their day checking and responding to emails, this presents a significant business upside to give the seller more time with their customers.
. For example, with Viva Sales, Copilot can learn how to connect to CRM systems of record to pull customer data — like interaction and order histories — into communications. As Copilot learns about new domains and processes, it will be able to perform even more sophisticated tasks and queries.
Copilot in Microsoft VivaGoalssimplifies goal setting by guiding leaders through the process of creating objectives and key results (OKRs) as well as simplifying goal management across the organization. Copilot can suggest draft OKR recommendations based on existing Word documents, such as an annual business plan or a product strategy paper. Once created, Copilot saves employees time by summarizing the status of OKRs, identifying blockers, and suggesting next steps. Lastly, Copilot can consolidate existing data to generate more comprehensive check-ins so teams can leverage a breadth of knowledge across different sources of truth.
An entirely new experience is Business Chat that works across he Microsoft 365 apps, and your data — your calendar, emails, chats, documents, meetings and contacts — to do things you’ve never been able to do before. You can give it natural language prompts like “Tell my team how we updated the product strategy,” and it will generate a status update based on the morning’s meetings, emails and chat threads.
You will be able to access Business Chat from Microsoft 365.com, from Bing when you’re signed in with your work account, or from Teams.
Copilot will fundamentally change how people work with AI and how AI works with people. As with any new pattern of work, there’s a learning curve — but those who embrace this new way of working will quickly gain an edge. Copilot is integrated into Microsoft 365 and automatically inherits all your company’s valuable security, compliance, and privacy policies and processes. Two-factor authentication, compliance boundaries, privacy protections, and more make Copilot the AI solution you can trust.
I have only scratched the surface – Teams swept the business world during COVID now Co-Pilot and VIVA integrated across your favourite apps erps and crm systems – we often read about game changing software and paradigm shifts- but this times it’s for real and faster than we realise.
Microsoft recently reminded its customers of the Windows 10 21H2 end-of-service (EOS) on June 13, 2023. It will affect editions released in November 2021 such as: Windows 10 Home, version 21H2; Windows 10 Pro, version 21H2; Windows 10 Pro Education, version 21H2; and Windows 10 Pro for Workstations, version 21H2.
These editions will no longer receive security updates after June 13, 2023.” reminds. Customers who contact Microsoft Support after this date will be directed to update their device to the latest version of Windows 10 or upgrade to Windows 11 to remain supported..
Microsoft noted that the June 2023 security update of Windows 10 21H2 will be the last one it will receive. This EOS signals the stop of updates for version 21H2, especially the security and monthly quality updates. This will expose users to possible issues without necessary future security patches and bug fixes.
Encourages users to get Windows 10 22H2 (Windows 10 2022 Update) or upgrade to Windows 11 available since November 2022 for users running Windows 10 20H2 or later via Windows Update. Microsoft said it would also push the update to consumer and non-managed business devices running Windows 10 20H2.
“To help keep you protected and productive, Windows Update will automatically initiate a feature update for Windows 10 consumer devices and non-managed business devices that are at, or within several months of reaching end of servicing. This keeps your device supported and receiving monthly updates that are critical to security and ecosystem health.”
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Asset Management is an advanced module for managing assets and maintenance jobs in Dynamics 365 Supply Chain Management. Asset Management integrates seamlessly with several other finance and operations apps.
The new mobile app is available for all commonly used mobile platforms, devices, and form factors.
The app enables maintenance workers to review their assigned jobs, mark tasks as complete, enter notes, and log the time and materials consumed. Other staff can use the app to quickly file maintenance requests by scanning a barcode, entering notes, and submitting photos.
The Asset Management mobile app is built as a Canvas app in PowerApps, and doesn’t require any additional licenses to use. The app leverages the security roles already established in Supply Chain Management to grant the appropriate users access to the maintenance request and/or job management functions as needed.
System requirements
To run the Asset Management mobile app, you must be running Supply Chain Management version 10.0.32 or higher.
The app is available for all commonly used mobile platforms, devices, and form factors.
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