Queen Elizabeth 11

September 8th, 2022 by Stephen Jones No comments »

It is with great sadness that I am writing to let you know that Queen Elizabeth 11 died peacefully in her sleep this afternoon at Balmoral.

Earlier this week she met with her 15th prime minister. A sad loss for the U.K. and in truth for the whole world.

Chrome flaw-urgent update

September 7th, 2022 by Stephen Jones No comments »

An urgent warning has been issued for BILLIONS of Google Chrome users by Google to warn that its web browser users that there is a vulnerable flaw.

 Chrome has launched a new update – across Windows, Max and Linux computers.

Chrome users need to relaunch the browser to activate the update. This will update Chrome to version 105.0.5195.102 for Windows, Mac, and Linux. 

To update Chrome, click on the three-dot menu on the top-right of your Chrome window. Then users should go to Help > About Google Chrome to see if the update is available, before clicking the download button.

Please see the Chrome Security Page for more information.

This latest update comes just days after Google released Chrome version 105 on August 30th. That update already came with 24 security fixes. Apparently, that still wasn’t enough. This is the sixth zero-day vulnerability Chrome has faced so far this year. The last vulnerability that was actively exploited was just flagged in mid-August,

USB 4 version 2.0

September 3rd, 2022 by Stephen Jones No comments »

USB 4 version 2.0 is expected to provide twice the speed of data performance over existing USB Type-C cables and connectors. The new technology, will launch later in 2022, and should deliver greatly improved connectivity and data transfer speeds. The advances, are made possible by a new physical layer architecture allowing up to 80GBps operation – even when using previous USB C passive cables, which previously allowed up to 40GBps speeds.

his means that a 40GBps cable bought today would soon be able to deliver double these speeds, with no extra effort required by the user. 

Existing USB-C and USB Power Deliver (PD) specifications will be updated to enable the new levels of performance, with the protocols backwards-compatible with USB 4 version 1.0, USB 3.2, USB 2.0 and Thunderbolt 3. There’s also improved support for DisplayPort and PCIe, where improved data tunnelling will be used to harness the best possible bandwidth.

Solutions will most benefit from this speed enhancement include: higher-performance displays, storage, and USB-based hubs and docks.

More information, together with detailed technical specifications into how USB 4 version 2.0 will work, are expected to be revealed in November 2022.

Travel to the EU to get more difficult

August 4th, 2022 by Stephen Jones No comments »

Tourists outside the EU will be required to submit a photograph and fingerprints from May 2023 as part of the bloc’s bid to tighten entry rules. Non-EU travellers will be asked to submit photos and four fingerprints, which will be submitted in the form of biometric data.

This will also register the traveller’s name, travel documents and date and place of entry and exit.

The EU Commission’s spokesman said: “Stamping is time consuming, does not provide reliable data on border crossings and does not allow the detection of overstayers or address cases of loss or destruction of travelling documents.”

The EU’s long delayed Entry/Exit system (EES) will come into force in May, and will replace the stamping of passports. The “Etias” scheme was initiated before the UK’s vote to leave the Brussels bloc and mirrors the US “Esta” scheme.

Prospective visitors will be forced to complete an online form with details of health, education and any criminal convictions, and pay €7 (£6) for a three-year permit.

“There is no such thing as an e-gate for a car, and there is no such thing as an e-gate process for people travelling as a group. They’re all one-at-a-time processes.”

(for UK citizens note: Passport stamping has been a requirement for UK nationals entering and departing countries in the EU since Brexit.

Update:

The EU recently said that the introduction of the a new entry visa has been pushed back until the end of 2023. It comes as the introduction of a new European Travel Information and Authorisation System (Etias) from May 2023 has been put back until November.

Eurostar, Eurotunnel and the Port of Dover have expressed concern about the need for every traveller to be fingerprinted and provide a facial biometric. If every departing ferry or Eurotunnel passenger at Dover or Folkestone has to be checked in person, the present infrastructure could not cope.

However, the EU’s long-delayed Entry/Exit system (EES ) is still due to come into force in May and risks catching out summer tourists. The system requires the registration of non-EU travellers’ photos and fingerprints, which will be submitted in the form of biometric data. It will also register the name, travel documents and date and place of entry and exit.

The commission said the system would replace the stamping of passports.

Microsoft Edge browser improvements

July 31st, 2022 by Stephen Jones No comments »

Microsoft Edge is the built-in browser on Windows 11 and Windows 10.

It’s powered by Chromium, which ensures its compatibility with the vast majority of the web.

Starting with Edge 102, the browser will automatically compress disk caches to optimize performance.

Using too much disk space can worsen the browsing experience as well as bog down an entire system.

“When a browser uses too many resources, it not only impacts the browsing experience but can also slow down the entire system,” explained Microsoft’s Edge team in a blog post. “However, when it comes to performance optimizations, we often need to balance optimizing for the entire system, since optimizing for one resource can often come at a cost increasing the use of another resource.”

Browsers store content from the web by using disk caches. This allows Edge and other apps to access information quickly. While browsers, including Edge, already moderate how much disk space they take up, compressing content allows for further optimization.

Contents within caches are usually highly compressible. “Since the contents in these cache(s) are often highly compressible, compression results in increasing the likelihood that the requested resource can be fetched from the disk.”

Edge will automatically compress disk caches on eligible systems. The browser has to check whether a system is eligible to ensure that compression will not result in poor performance.

Cache compression is particularly advantageous for systems with a “clear” amount of available storage space, which is otherwise quickly used up with unlimited cache.

Most recently, the browser’s CPU and memory requirements have been slashed, which would have a less damaging effect on battery life. Bleeping Computer(opens in new tab) reports that sleeping tabs should use 32% less memory on average, with CPU usage dropping by 37%.

An upcoming update could give users a whole new way to interact with Edge by using custom commands. Microsoft Edge Canary 105 will see a feature that enables the command bar to run commands from a launcher integrated into the browser. Unlike rivals such as Chrome and Firefox, the new command bar is not located in the browser address bar, but as a standalone option, which we can hope will provide much smoother functionality.

he new command bar is opened by pressing Ctrl+Shift+Space, and sits just below the Microsoft Edge address bar. 

Although given the official name DevTools Command Palette, ghacks.net found that a wide range of commands could be used in the bar, including creating a new window or tab, opening office web apps, and even opening other apps such as Stack Overflow.

Users already signed up to Microsoft Edge Canary are able to try out the new feature now by updating to the latest build. The tool is still in development, so there’s no news yet on a potential release date, but if it gets enough engagement in the testing phase, there’s no reason why it shouldn’t become a part of Microsoft Edge in the future.

Microsoft has been made aware that some users are experiencing issues with favorites synchronization and plans to fix this in an upcoming release.

Xcitium – the new Comodo zero threat solution

July 31st, 2022 by Stephen Jones No comments »

Every 11 seconds a new ransom incident occurs and every day the AV-TEST Institute registers over 450,000 new malicious malware and unwanted applications.

What if you could provide 100% protection from those unknown ransomware and malware attacks?

Well, – Now you can!

Comodo Security Solutions has rebranded as Xcitium as it unveils its patented ‘ZeroThreat‘ technology, to be the first in this new Gartner Domain Space “Containment for Endpoints”

Xcitium will have an official launch at the Black Hat USA Exhibition (Aug 6-11, 2022). 

ZeroThreat’ technology employs Kernel API Virtualization to isolate and eliminate threats such as zero-day ransomware and other malware before those can cause damage, all without interfering with a customer’s operations. 

“Xcitium’s ZeroThreat Technology, utilizing patented Kernel API Virtualization, prevents unknown malware from accessing critical system resources that cause damage, while providing complete use of the unknown file or application—this is a distinct departure from all existing vendors which terminate the offending unknown once their engine makes a threat determination,” 

Sarah Pavlak, Industry Principal at Frost & Sullivan

(In 2018, as Comodo, the company expanded beyond its original business strategy of keeping the Internet secure through SSL certificates. It focus was on unified managed endpoint protection in response to the increasing, advanced threat, landscape.

Since its inception, Xcitium has a track record of zero security breaches when completely configured.

The ZeroThreat technology is the cornerstone of the Xitium endpoint suite.

It is built with a signature role to keep the Internet safe with:

  • advanced endpoint protection (AEP),
  • endpoint detection and response (EDR),
  • managed detection and response (MDR).

For more information, contact: Synergy Software Systems 0097143365589

Microsoft’s Inspire conference roundup

July 21st, 2022 by Stephen Jones No comments »
For the third year in a row, Microsoft’s Inspire conference, the marquee partner event of the year, was a relatively low-key virtual affair.

The Day 1 and Day 2 keynotes, which featured talks by CEO Satya Nadella, new chief partner officer Nicole Dezen, security corporate vice president Vasu Jakkal, and top channel execs like Nick Parker and Judson Althoff, featured few surprises.

The main driver of the presentations as expected was the Azure cloud.

Other recurring themes from the conference, which wrapped up on Wednesday.

  • Remote collaboration tools (particularly Microsoft Teams and Viva) are critical to supporting today’s hybrid work environments.
  • How Microsoft’s ongoing investments in its security products, from the omnipresent Defender line to the relatively new Entra family, can help meet the challenges of more sophisticated, expensive and high-stakes cyberattacks.
  • Data is everywhere, and Azure’s AI capabilities are what’s needed to harness that data for practical use. “This is the age of AI,” Nadella said during his keynote talk.

Inspire was notable for being Microsoft’s first major partner event since it announced this spring it is retiring the current Microsoft Partner Network (MPN) in October, and replacing it with the new Microsoft Cloud Partner Program (MCPP). The MCPP will distinguish partners according to their proficiency in six areas:

  • Data & AI (Azure)
  • Infrastructure (Azure)
  • Digital & App Innovation (Azure)
  • Business Applications
  • Modern Work
  • Security

Microsoft envisions these proficiency areas as being aligned with specific customer sales targets.

Parker, head of Global Partner Solutions, described this concept at Inspire using the metaphor of a house:

Image

Microsoft for Industry
Another departure this year was Microsoft’s hyper-focus on industry. — each in different stages of completion.

 The company has six planned industry-specific cloud offerings –

  1. Financial Services,
  2. Healthcare,
  3. Manufacturing,
  4. Retail,
  5. Nonprofit
  6. Sustainability.

At Inspire, Julie Sanford, vice president of Go-to-Market Strategy and Programs at Microsoft, described these as “vertical expressions” of the Microsoft cloud. Microsoft is pushing partners to leverage these various industry cloud platforms and to tailor their offerings for the industries that suit them best.

As Althoff, Microsoft’s chief commercial officer, said during his portion of the keynotes, “Our partners are key to our industry strategy.”

“Go vertical” isn’t a new exhortation from Microsoft; the company has been encouraging partners to take a vertical industry approach for years. Recently, however, Microsoft has been making its industry goals more explicit — for instance, by developing those six distinct industry-specific cloud platforms. Moreover, when the MCPP launches, it will have built-in incentives for partners who take Microsoft’s industry directive seriously.

Sanford said during the Inspire keynote that the MCPP will have industry partner designations, starting with health, financial services and retail. Microsoft intends to launch “co-design sessions” with partners to help develop these designations, she added.

Inspire News Roundup of Azure Migrations and App Modernization:
Microsoft Lists Partners’ Cloud Objectives at Inspire
Microsoft Inspire 2022: Enterprise Collaboration Upgrades on Display
New Microsoft Cloud for Sovereignty Helps Government Customers Meet Requirements
Microsoft and Oracle Announce Database Partnership
Microsoft Enlists Nuance Tech in New AI-Powered Contact Center
Microsoft Touts Cost-Saving Benefits of All-in-One Security Solutions
Microsoft Cuts Ribbon for ‘Azure Space Partner Community’

Omnichannel for Customer Service – Dynamics 365

July 18th, 2022 by Stephen Jones No comments »

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Gives us many of the contact centre features we require out of the box.: web chat, SMS, voice and more directly within Dynamics 365.

Put simply we’re talking about giving customers many different ways of contacting you for support.

Omnichannel customer service is also often used to describe a system which combines many channels in to a single stream. The single stream gives a seamless experience for customers and support agents

Other related functionality includes Unified Routing to intelligently allocate work items to agents and also the Customer Service Workspace which gives agents a multi-session UI. And not forgetting Power Virtual Agents that can be used as voice IVRs or webchat BOTs.

An additional license is required to access Omnichannel for Customer Service.

Supervisors get real-time and historical visibility and insights into the operational efficiency of agents and the utilization across various channels.

The enterprise-grade routing and work distribution engine allows customers to configure agent presence, availability, and routing rules, thus ensuring agents are working on the most relevant engagements.

End of support for Microsoft SQL 2012

July 15th, 2022 by Stephen Jones No comments »

Microsoft on Tuesday announced that it will no longer be supporting SQL Server 2012     

The product, on July 12, 2022, reached the end of its 10-year support model. It means that SQL Server 2012 will no longer get future security patches from Microsoft. The server continues to run under such circumstances, but organizations may be potentially exposed to future security troubles and they could get encumbered by the compliance implications of running unsupported software.

Organizations who need to stick with SQL Server products, have four options:

  • Organizations can upgrade to SQL Server 2019.
  • Organizations can continue to use SQL Server 2012 and get “Critical” security patches only via Microsoft’s Extended Security Updates (ESU) program for up to three years.
  • Organizations can move their SQL Server 2012 workloads into Microsoft Azure virtual machines, where Microsoft provides the ESU patches at no cost.
  • Lastly, Microsoft advocates using Azure SQL Managed Instance, which is an Azure platform-as-a-service offering that promises high compatibility with on-premises SQL Server.

The Azure SQL Managed Instance option is similar to the Azure Arc-enabled SQL Managed Instance service, but the latter lets organizations continue to use their own infrastructure. The nuances between those two options are described in this Sept. 30, 2020 Microsoft Tech Community post.

While the ESU program offers a grace period of sorts for SQL Server 2012 users, its use with on-premises servers comes with licensing requirements. Organizations will need to have Software Assurance coverage, which is an annuity cost. However, they can only buy ESUs when they have an “Enterprise Agreement (EA), Enterprise Subscription Agreement (EAS), a Server & Cloud Enrollment (SCE) and Enrollment for Education Solutions (EES)” licensing, according to Microsoft’s end-of-support FAQ document.

The ESU program lets organization buy Critical security patches in one-year increments, for up to three years maximum. Microsoft hikes the ESU price each year by 25 percent of the base price of SQL Server 2012 license, according to the following formula:

  • Year 1: Approximately 75% of full license price
  • Year 2: Approximately 100% of full license price
  • Year 3: Approximately 125% of full license price

Those incremental fees no doubt are designed to prod organizations into moving their SQL Server 2012 workloads into Azure virtual machines, where Microsoft provides ESU patching for free.

For organizations making the move to cloud services, Microsoft’s  Azure Migration and Modernization Program offers either Microsoft ,or partner support for moves to Azure services. This program is billed as being available to organizations of all sizes, and bearing “no additional cost” for Azure customers, per its landing page.

Microsoft has recently beefed up the funding for the Azure Migration and Modernization Program.

“We’re now investing significantly more to support your largest Windows Server and SQL Server migration and modernization projects, up to 2.5 times more than previous investments, based on project eligibility,” the announcement indicated. “This investment will help with your migration in two ways: partner assistance with planning and moving your workloads, and Azure credits that offset transition costs during your move to Azure Virtual Machines, Azure SQL Managed Instance, and Azure SQL Database.”

The announcement also warned that Windows Server 2012 and Windows Server 2012 R2 will be reaching their end-of-support phasesnext year on October 10, 2023.”

Microsoft plans to offer its ESU patch program and its Modernization migration support program for those servers as well.

Next year, in April, many of Microsoft’s 2013-branded application servers will also fal out of support 

Note: Before you upgrade SQL, check the compatibility of the software that runs on it with the new version of SQL – you may be faced with the need to also update those systems to later versions for example older versions of Dynamics Ax,

Dynamics 365 Field Service on premise is no more…

July 13th, 2022 by Stephen Jones No comments »

Microsoft acquired the IP that became Dynamics 365 Field Service in 2015, and the company announced last year it will end support for the on-premises version of the product in June 2022.

The on-prem product, which Microsoft refers to as “Dynamics 365 Field Services (on-premises)”, uses the older Field Service Mobile app built with Xamarin and that app is also retired, becoming “no longer available” from Microsoft.